Full-Stack Software Developer

Sauti today is a customer-growth operations partner
—not “just a call center.”

We build and run the people + systems + automation that turn customer interactions into measurable outcomes:
higher response rates, higher conversions, higher attendance, and fewer drop-offs
.

Sauti Contact Center is an AI-assisted, multi-channel engagement engine that helps businesses acquire, activate, retain, and support customers across:

• Voice (inbound/outbound)
• SMS
• Whats App
• Email
• Social/DMs

We run high-volume, high-quality conversations that move people from interest → action
:

• Lead follow-up & conversion (speed-to-lead, qualification, booking, closing support)
• Customer support & retention (inquiries, issue resolution, renewals, win-backs)
• Campaign execution (product launches, promos, reactivations, collections-lite reminders)
• Event growth ops (registrations, confirmations, attendance driving, post-event surveys)

We combine:

• Trained agents with clear scripts, QA, and performance management
• Automation & AI for routing, personalization, conversation intelligence, and consistency
• CRM-first execution (Zoho/Dynamics style thinking): every interaction is tracked, tagged, and usable for next actions
• Reporting that matters: response rates, conversion, drop-off points, reasons, and next-step recommendations

• Outcome-driven: we sell conversion and continuity, not “calls.”
• Multi-channel by default: we meet the customer where they actually respond.
• Systems-minded: we don’t just work the list—we improve the funnel.
• Fast execution: campaigns and workflows go live quickly, then we optimize weekly.

This is a remote position.

We’re seeking a Full-Stack Software Developer to own end-to-end delivery of features, from design and implementation to documentation and deployment. In addition to hands‑on coding, you’ll manage our Git Hub org—structuring repos, maintaining documentation, and driving our Git Hub‑based workflows (issues, PRs, Actions, Projects, Wikis).

Client & Partner Engagement:

• Serve as the primary technical liaison for strategic partners and clients.
• Lead discovery workshops to gather requirements, translate business needs into technical solutions, and set realistic delivery expectations.
• Deliver technical presentations, demos, and training sessions to non‑technical stakeholders.
• Proactively manage stakeholder communication—provide status updates, handle change requests, and elevate risks.

Git Hub Repository Management:

• Create and organize repositories with clear naming conventions and branch protection rules.
• Set up and enforce PR templates, issue templates, and CODEOWNERS.
• Maintain project boards (Kanban) and milestones for sprint planning.
• Keep code and docs in sync via Git Hub Wiki or Markdown files.

CI/CD & Automation:

• Author and maintain Git Hub Actions workflows for build, test, and deploy.
• Automate common tasks (linting, security scans, release tagging).

Solution Design & Architecture: Lead design reviews; propose tech stacks and system architectures that balance scalability, maintainability, and cost.

Full-Stack Development: Write clean, efficient, well‑tested code across front‑end (React, Angular, Vue.js) and back‑end (Node.js/Express, Python/Django, Java/Spring, .NET Core).

API & Integration: Design and build REST/GraphQL APIs; integrate payment gateways (MPesa, Stripe), CRMs (Zoho, Salesforce), AI/ML services.

Cloud Infrastructure: Collaborate with Dev Ops to deploy/monitor on AWS, Azure or GCP; use Docker, Kubernetes, Terraform, and Git Hub Actions for IaC deployments.

Quality & Security:

• Enforce secure coding standards and data‑protection compliance (GDPR, CCPA).
• Develop unit, integration, and end‑to‑end tests;…