ZR__JOB

Simple Solutions | Full time

Jacksonville, United States | Posted on 09/20/2023

As a Service Now Developer you will be responsible for working to develop, design and own technical solutions on the Service Now platform. The Service Now Developer will provide administration, application development, maintenance, and technical support by using good practice web programming techniques to configure robust solutions to the customers utilizing the Platform.

Specific responsibilities will include:

• Develop, design and rollout new application modules, workflows, and catalog requests
• Research new functionality and recommend solutions that deliver customer value
• Build automation, integrations, or other capabilities to ensure efficient processes and solutions.
• Perform administration of the Service Now platform, including issue, performance mitigation, and health checks.
• Perform unit test planning and execution for own code.
• Contribute to test strategy for integration testing. May create automated unit tests.

• BS degree in Computer Science, similar technical field of study or equivalent practical experience
• 3+ years working experience as Developer and 5 years overall in IT.
• 3+ years of experience developing on and administration of the Service Now platform
• 3+ years of experience with ITIL based processes and tool or equivalent experience supporting applications
• 3+ years of experience in Service Now configuration & administration with Strong understanding of Service Now platform and PaaS model with relevance to Service Now integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, SFTP, and MID server.
• Thorough understanding of Service Now platform with ability to design solutions
• Practical experience with IT Service Management and ITIL processes in an enterprise environment.
• In-depth experience with Service Now ITSM applications for Request, Incident, Problem, Change, Knowledge, Service, Configuration, Asset Management.
• Strong knowledge of Service Now glide layer and wrappers build on top of it.
• Demonstrated experience creating and maintaining business rules, data policies, client scripts, UI policies, UI Actions, Notifications, ACLs, Workflow, Variables, Portal Widgets, and Flow Designer Flows
• Experience with CMDB, and Integration Hub
• Good Knowledge of software development lifecycle (SDLC)
• Good Knowledge of n-tiered architecture.
• Good team player, attention to detail and ability to work well and communicate with others.
• Must be able to identify and learn new technologies quickly

• Experience with Service Now advanced applications including Cloud Management, Service Portfolio, Discovery, Service Mapping, Demand Management, Project Portfolio, Governance Risk & Compliance, and Integration Hub.
• Service Now System Administrator certification
• Service Now Developer certification
• Service Now ITSM Implementation Specialist certification