Sr Site Reliability Engineer

Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS.
Come be part of remarkable.

How you can make a difference

As a Senior Site Reliability Engineer at Health Equity, you'll play a critical role in ensuring the platforms our members depend on remain reliable, resilient, and secure. Millions of people trust Health Equity to manage their HSAs, FSAs, HRAs, and other benefits — and the systems behind that experience need to be available when members need them most, whether that's during open enrollment, tax season, or a routine claim submission.

You'll own operational readiness for key services, drive reliability initiatives that reduce risk and toil across teams, and serve as a technical leader whose decisions directly shape the stability and scalability of our platforms.

• Leading reliability improvements for critical services and influencing adjacent teams on production best practices
• Independently driving complex reliability initiatives, including root cause resolution and long-term corrective actions
• Designing resilient, scalable systems with appropriate failure handling, observability, and recovery strategies
• Actively participating in architecture reviews to ensure operational scalability and service resilience
• Owning service-level operational readiness, SLOs, and incident quality for key platforms or services
• Strengthening operational controls while balancing delivery speed and risk
• Applying AI to improve debugging, automation, and operational insights — while modeling effective and responsible use for others
• Mentoring engineers and helping elevate team capability in reliability engineering practices
• Influencing team practices and coordinating effectively during incidents and cross-functional operational events
• Participating in on-call as needed, owning production health and SLOs, and improving reliability and MTTR across teams

• 8+ years of experience with complex production ownership in SRE, infrastructure engineering, or related disciplines
• Advanced proficiency in distributed systems troubleshooting and performance tuning
• Experience with cloud infrastructure platforms and tooling (Azure, Terraform, Kubernetes/AKS, or equivalent)
• Experience with CI/CD pipelines (Azure Dev Ops, Git Hub Actions, or equivalent)
• Experience with observability, monitoring, and incident management tools (Dynatrace, Pager Duty, or equivalent)
• Experience applying AI/ML tools to improve debugging, automation, or operational insights (e.g., anomaly detection, automated root cause analysis, AI-assisted coding tools)
• Strong coding/scripting skills in Python, Power Shell, Go, Bash, or similar languages, with the ability to mentor others in software reliability best practices
• Demonstrated ability to independently own service-level reliability decisions, incident management, and operational excellence
• Deep expertise in cloud-native architectures, high-availability systems, and fault-tolerant design patterns
• Experience analyzing complex systems holistically and making data-driven decisions to improve uptime and performance
• Degree in Computer Science, Information Technology, Engineering, or related field a plus, but not required

#LI-Remote

This is a remote position.

$120500.00 To $157000.00 / year

The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives and restricted stock units as part of the total compensation package, in addition to a full range of benefits including:

• Medical, dental, and vision

• HSA contribution and match

• Dependent care FSA match

• Uncapped paid time off

• Paid parental leave

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