ServiceNow Architect

Full Time Professional Washington, DC, US

Salary Range: $ To $ Annually

Service Now Architect

Location: Fully Remote

Clearance: Active Secret clearance required

Employment Type: Full-Time

SHAPE THE FUTURE OF FEDERAL IT MODERNIZATION

At Improvix Technologies, we deliver secure, modern, and integrated technology solutions that keep our nation's most critical systems running efficiently and securely. We're seeking an experienced Service Now Architect to design and drive enterprise‑level Service Now solutions that power our federal customer's IT modernization journey.

This is a strategic, hands‑on leadership role — ideal for a professional who thrives on solving complex challenges, architecting scalable systems, and mentoring teams to deliver excellence. As the primary technical authority on the platform, you'll work at the intersection of technology, process, and mission, helping transform the way government manages and delivers digital services.

WHAT YOU'LL DO

• Design and lead the architecture, implementation, and optimization of Service Now platforms across enterprise modules, including ITSM, ITOM, HAM, SAM, HRSD, SPM, GRC, Sec Ops, Service Now Vault, Automation Engine, and CMDB.
• Translate business goals into scalable, maintainable, and secure solutions that improve workflows, productivity, and service delivery.
• Conduct detailed requirement analysis and review business requirements to ensure technical clarity and feasibility for development.
• Lead workshops and technical design discussions with stakeholders to define platform requirements and align solutions with organizational goals.
• Proactively identify risks, dependencies, and design gaps early in the development lifecycle.

Development & Integration

• Design, develop, and deploy custom applications and cross‑scope solutions within Service Now tailored to federal requirements.
• Architect and implement integrations with enterprise and third‑party systems using REST/SOAP web services, Integration Hub, MID Servers, and middleware technologies — ensuring secure, seamless data exchange.
• Build advanced Service Catalog items, including catalog client scripts, UI policies, and Flow Designer automations.
• Support ongoing improvement and optimization of core ITSM modules (Incident, Problem, Change, Request, and Knowledge Management).
• Integrate AI‑driven capabilities into Service Now to enhance automation, predictive analysis, and decision‑making.
• Ensure system excellence through robust data management, workflow optimization, and performance tuning.

Release Management & Quality

• Own total release management: release cycle planning, environment management, update set deployment, runbook maintenance, and release documentation across Agile sprint cycles.
• Lead technical and peer code reviews, and oversee testing, deployment, and ongoing platform improvement.
• Execute and oversee unit, integration, and regression testing to drive high‑quality, zero‑defect deployments.
• Ensure solution quality through compliance and governance checks, and maintain technical design records.
• Mentor developers, administrators, and functional team members on Service Now architecture, scripting, Dev Ops approaches, and platform best practices.
• Participate in client calls to lead and advise on technical design discussions, representing technical solutions clearly to both technical and non‑technical audiences.
• Collaborate with federal stakeholders to align solutions with modernization goals, compliance standards, and security frameworks, including NIST and FISMA.
• Monitor Service Now releases and recommend enhancements to keep the environment current and cutting‑edge.
• Support Windows Server implementation, upgrades, and integrations as required by the environment.

Why Improvix

At Improvix…