ServiceNow Architect

Join Sky Solutions, LLC - Pioneering Digital Transformation Excellence!

Sky Solutions is a trusted partner in government contracting, empowering federal agencies with cutting‑edge IT solutions. Our expertise spans AI-first enablement, delivering innovative solutions and advanced cybersecurity, fortifying digital ecosystems against emerging threats and digital transformation through low-code/no-code development, cloud solutions, and agile methodologies. We simplify complex processes and deliver breakthrough results for federal clients across healthcare, financial services, and national security.

Sky Solutions is seeking an experienced Service Now Architect to lead the design and implementation of Service Now solutions supporting a modern, integrated user experience. The architect will be responsible for translating business and technical requirements into scalable Service Now architecture, leading integrations with enterprise and legacy systems, and ensuring solutions align with security, accessibility, and federal IT standards.

The ideal candidate will have strong hands‑on Service Now architecture experience, particularly with Service Now portals, integrations, identity/SSO, workflows, and enterprise platforms
.

• Lead the architecture, design, development, testing, and deployment of Service Now solutions and portals.
• Design scalable Service Now architectures that integrate with existing enterprise and legacy applications.
• Develop solutions supporting single sign‑on, federated identity, and authentication
  , including PIV and/or Login.gov environments.
• Design and implement Service Now workflows, business rules, integrations, APIs, and portal/user‑experience components.
• Translate business requirements into technical architecture, solution designs, and implementation plans.
• Collaborate with business stakeholders, cybersecurity teams, enterprise architects, developers, and program leadership.
• Develop technical architecture documentation, design documents, and system engineering lifecycle artifacts.
• Ensure Service Now solutions support Section 508 accessibility and usability requirements
  .
• Identify opportunities to streamline workflows, eliminate redundant processes, and improve the overall user experience.
• Provide technical leadership throughout development, testing, deployment, and production transition.
• Support technical assessments, troubleshooting, and resolution of complex Service Now architecture and integration issues.
• Ensure solutions follow applicable federal, security, privacy, enterprise architecture, and organizational development standards.

• 8+ years of experience in IT/software architecture, with significant experience designing and implementing Service Now solutions
  .
• Strong hands‑on experience with the Service Now platform
  , including portal development, workflows, integrations, and platform architecture.
• Experience designing enterprise system integrations using REST/SOAP APIs, web services, middleware, or similar technologies.
• Experience with identity and access management, SSO, authentication, or federated identity
  .
• Experience translating business and technical requirements into architecture and detailed solution designs.
• Experience working with cross-functional teams including business stakeholders, developers, cybersecurity, and infrastructure/enterprise architecture teams.
• Strong understanding of software development lifecycle, testing, deployment, and technical documentation.
• Experience working in federal government or other highly regulated environments is highly desirable.
• Understanding of Section…