Remote BMC Remedy​/Helix Developer – ITSM Expert

Responsibilities for this Position
Location: Remote
Full Part/Time: Full time
Job Req: RQ226535

Type of Requisition:
Pipeline

Clearance Level Must Currently Possess:
None

Clearance Level Must Be Able to Obtain:
Interim Secret

Public Trust/Other

Required:


None

Job Family:
Software Engineering

Job Qualifications:

Skills:
Application Processing, BMC Helix, BMC Remedy, BMC Remedy IT Service Management (ITSM), Developer Studio
Certifications:
None
Experience:
5 + years of related experience
US Citizenship

Required:


Yes

Job Description:

Transform technology into opportunity as a BMC Remedy/Helix Developer pe what's next for mission-critical government projects while shaping what's next for your engineering career.


** Position is currently pending funding. **

MEANINGFUL WORK AND PERSONAL IMPACT
As a BMC Remedy/Helix Developer the work you'll do at GDIT will be impactful to the mission of the NESD Helix engineering team.

• Provide accurate technical guidance on application and integration capability.
• Gather requirements, prepare and deliver presentations and demos, conduct requirements gathering, write requirements and design documentation, implementation guides, and test scripts.
• Develop workflow and integrations including building forms, fields, workflow in Developer Studio and Innovation Studio and build data import files for Foundation and Transactional Data.
• Develop RestAPI, Web Service, and LDAP integrations between Helix and external applications/systems
• Develop Digital Workplace Service Offerings
• Work incident assignments, communicate with customers per defined methods and within service level agreement, create follow-on change requests and jira stories to accommodate changes.
• Prepare and coordinate change requests, follow the prescribed operating procedures, maintain and update the Production environment, meet key performance indicator thresholds.
• Multi-task on projects that include customer onboarding, ad-hoc requests, sustainment support, and continual service improvement initiatives.
• Identify and communicate gaps between out of the box workflow and custom requirements. Work with teams to provide out-of-the-box solutions in order to minimize customization.
• Maintain system integrity by utilizing defined configuration control practices and change management processes.
• Manage your sprint load, forecast your work products and deadlines, execute to milestones and deadlines, keep your technical debt to a minimum, and provide product demonstrations of completed sprint products.
• Communicate verbally and in written form in a professional manner with customers, peers, and leadership.
• Participate in on-call rotation, daily scrums, sprint planning meetings, technical implementation reviews, approved service interruption change windows, and other requests as needed.
• Work in a remote team environment supporting scheduled and ad-hoc video/audio meetings.

• Security Clearance Level: Candidate must be able to obtain + maintain an Interim Secret security clearance prior to a start date.
• Required Experience: 5+ years of software development experience.
• BMC Accredited Administrator or commensurate Remedy/Helix Developer Studio experience.
• Experience with SAAS solutions or AWS Cloud environments
• Experience with BMC Remedy version 23.x or higher
• Experience with ITIL methodologies, ITIL Foundation a plus.
• Experience with Helix/Remedy application process flows.
• Expert familiarity in one or more 23.x+ Helix applications including Incident Management, Remedy Knowledge Management, Change Management, Task Management, Release Management, Service Level Management, Service Request Management, Work Order Management, Smart…