ServiceNow Consultant - REMOTE

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

NTT DATA's Client is currently seeking a Service Now Consultant to join their team in Ottawa, Ontario (CA-ON), Canada (CA).

Senior Service Now Consultant / Developer

Canada, Open to USA

We are seeking a highly skilled and experienced Senior Service Now Consultant / Developer with over 8–10 years of expertise in Service Now platform development, administration, automation, and enterprise integrations. The ideal candidate will lead the architecture, design, implementation, and optimization of scalable Service Now solutions aligned with business and IT objectives.

This role requires deep technical knowledge of ITSM, ITOM, CMDB/CSDM, workflow automation, integrations, and platform governance. The successful candidate will collaborate with cross-functional teams, mentor junior developers, and drive digital transformation initiatives across enterprise environments.

• Service Now Architecture & Development
• Lead Service Now architecture, solution design, and technical delivery initiatives.
• Develop scalable and maintainable Service Now applications using:
• Flow Designer
• Workflows
• Business Rules
• Script Includes
• Client Scripts
• UI Policies
• Service Portal Widgets
• Design and implement custom scoped applications and enterprise workflows.
• Establish platform standards, governance, and development best practices.
• ITSM / ITOM Implementation
• Implement and enhance ITSM modules including:
• Incident Management
• Problem Management
• Change Management
• Request Management
• Asset Management
• Support ITOM initiatives including Discovery, CMDB, and infrastructure visibility.
• Design robust CMDB structures, CI relationships, and governance frameworks aligned with CSDM standards.

• Develop and maintain REST/SOAP integrations between Service Now and third-party enterprise systems.
• Configure and manage MID Server integrations.
• Automate business processes using Integration Hub, Orchestration, and ETL solutions.
• Integrate Service Now with platforms such as SAP, Azure, Workday, SailPoint, SCCM, Salesforce, Intune, and Mobile Iron.

• Manage large-scale data migrations and transformation activities.
• Maintain data integrity and synchronization across systems.
• Monitor platform health, performance, and usage compliance.
• Troubleshoot complex technical, automation, and integration issues.

• Provide technical leadership and mentorship to development teams.
• Collaborate with business stakeholders to gather requirements and define solutions.
• Participate in strategic planning and continuous improvement initiatives.
• Produce technical documentation, architecture diagrams, and implementation guides.

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Master's degree or postgraduate qualification preferred.

• 8+ years of hands‑on Service Now development and administration experience.
• 5+ years of strong experience implementing enterprise ITSM and ITOM solutions.
• 5+ years of proven expertise in CMDB architecture and CSDM alignment.
• Experience working in enterprise-scale environments.

• Service Now Platform Development
• JavaScript (ES6+)
• Glide APIs & Server-side scripting
• Service Portal Development
• REST/SOAP APIs
• Integration Hub ETL
• SQL & Relational Databases
• HTML5, XML, CSS3
• Python scripting (preferred)

• Service Now Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• ITSM Implementation Specialist
• Discovery Implementation Specialist
• CMDB/CSDM Implementation…