Senior ServiceNow Developer

United States

Suitability/Public Trust

Fully remote

Information Technology

** Overview*
* GovCIO is currently hiring a Senior Service Now Developer to support the design, development, and maintenance of mission-enabling applications for the U.S. Department of Housing and Urban Development (HUD). This is a remote position.

** Responsibilities*
* As a Service Now Developer, you will support the rapid delivery of functional applications and automated workflows in accordance with the Software Lifecycle Management Plan (SLMP). Core responsibilities include:

+ Develop and configure applications within the Service Now platform, utilizing App Engine, Flow Designer, and UI Builder.

+ Collaborate with stakeholders to analyze requirements and translate operational needs into scalable applications.

+ Execute the full SDLC using Scrum, Agile, Dev Sec Ops , Lean, and Waterfall.

+ Troubleshoot and resolve technical issues related to integration, MID Server, deployment, and defects.

+ Apply Service Now best practices and governance to minimize technical debt.

+ Maintain cybersecurity compliance with HUD security requirements and federal data protection standards.

+ Produce and maintain technical documentation, including Software Product Documentation and Update Set logs.

+ Support application lifecycle modernization and migration of legacy workflows.

+ Provide platform insights regarding governance, capability planning, and digital transformation.

** Qualifications*
* Bachelor's with 12+ years (or commensurate experience)

Required Skills and Experience

+ Demonstrated experience developing and configuring Service Now applications in support of federal civilian agencies, with preferred experience supporting programs aligned to housing, community development, grants management, or public-sector service delivery.

+ Proven ability to execute the SDLC using Agile, Dev Ops, or Dev Sec Ops  in environments governed by HUD's IT governance framework, Technology Modernization Fund (TMF) requirements, or similar federal program-management controls.

+ Experience implementing and securing Service Now applications in accordance with HUD OCIO cybersecurity requirements, DHS/OMB directives, FISMA, and federal data-protection policies, including support for ATO processes.

+ Proficiency integrating Service Now with external systems commonly used across federal civilian agencies, such as grants management systems, identity and access management solutions, enterprise data warehouses, and HUD cloud environments.

+ Ability to translate mission needs from program offices-including Housing, Fair Housing and Equal Opportunity, Public and Indian Housing, and Community Planning and Development-into scalable technical solutions.

+ Strong communication skills with the ability to collaborate with HUD stakeholders including program analysts, cybersecurity teams, contractors, and federal leadership.

+ Demonstrated ability to manage tasks in fast-paced federal environments while ensuring compliance with HUD's enterprise architecture standards, governance models, and modernization priorities.

+ Ability to execute the SDLC using Agile, Dev Ops, or Dev Sec Ops .

+ Proficiency integrating Service Now with external APIs, data sources, and systems.

+ Ability to manage tasks in a fast‑paced, scalable operational environment.

Clearance Required:

Must be able to attain and maintain an HUD Public Trust

Preferred Skills and Experience

+ Knowledge of Service Now Governance or the Common Service Data Model (CSDM).

+ Service Now Certifications (e.g., CAD or CIS).

+ Familiarity with enterprise IT governance and hybrid cloud integration.

+ Strong analytical, problem‑solving, and continuous‑improvement mindset.

+ Knowledge of IT Asset Management (ITAM), Hardware Asset Management…