Staff Engineer, Director-Records & Tax Platforms; Remote

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Full Time Professional VA, US

Neumo builds the cloud software that powers government. More than 4,500 state, local, and federal agencies across North America run on our platforms, processing over 900 million transactions and collecting $44 billion in revenue for the communities they serve. When a county records a deed, a family orders a birth certificate, or a business files a local tax return, that transaction often runs through our systems.

That comes with a particular kind of engineering responsibility. Our platforms are systems of record for legally binding documents and public funds. Correctness is not negotiable, downtime has civic consequences, and the data we hold is expected to remain accurate and retrievable for decades.

We're hiring a Staff Engineer to serve as the senior-most technical individual contributor across our Records and Tax platforms. You'll own the technical direction of two platform families that share deep infrastructure but serve distinct agency workflows, and you'll be accountable for how well they're engineered. This includes architecture, standards, resiliency, and performance.

This is a pure IC role at director level, reporting to the VP of Engineering. Your influence comes from technical judgment, written clarity, and the trust of the engineers and leaders you work with. You'll partner closely with engineering managers, product, and security, but you will not carry direct reports.

This role is fully remote. Because much of your impact will come through written architecture work and asynchronous influence across distributed teams, we're looking for someone who communicates exceptionally well in writing and builds trust without relying on hallway time.

We're looking for someone who is energized rather than deterred by legacy. Much of what we're modernizing has been running in production for years and cannot be broken. The interesting problem here is raising the bar on live, high-consequence systems, not designing on a blank page.

Architecture and design

• Own the target architecture for the Records and Tax platforms, including how they share services, data models, and infrastructure with the broader Neumo platform.
• Lead design reviews for significant changes, and set the bar for what a good design document looks like here.
• Drive multi-quarter modernization work, decomposing legacy components, defining service boundaries, and sequencing migrations so agencies experience no disruption.
• Make and document consequential build/buy/refactor decisions, including the trade-offs you rejected.

Engineering standards and practices

• Define and evolve engineering standards across both platforms: code quality, testing strategy, API design, data modeling, observability, deployment, and technical documentation.
• Make standards real rather than aspirational through tooling, automated checks, templates, and paved paths that make the right approach the easy one.
• Raise the quality of code review and technical decision-making across teams by participating directly and by coaching senior engineers.

Resiliency and performance

• Set availability, latency, and durability targets appropriate to each workload, and define the SLOs and error budgets that hold us to them.
• Lead architecture for fault tolerance, graceful degradation, disaster recovery, and data integrity, including recovery objectives for systems of record that must survive far longer than any single application.
• Plan capacity for the seasonal load our platforms face: tax filing deadlines, recording volume spikes, and end-of-period reconciliation.
• Own performance engineering practice including load testing, profiling, query optimization, and the instrumentation needed to diagnose issues in production.
• Lead or advise on major incident response and post-incident review, and make sure findings turn into durable fixes.

Security, compliance, and data stewardship

• Partner with Security and Compliance to embed requirements into architecture rather than bolting them on. This includes access control, auditability, data retention, redaction of sensitive record data, and payment-adjacent controls.
• Design for the regulatory reality of public-sector software, where audit trails and defensible data handling are product requirements.

Technical leadership…