ServiceNow Architect

Position Title:

Service Now Architect

Job Group:
Professional & Scientific

Required

Minimum Qualifications:

Bachelor's degree and 5 years of related experience

Information Technology Services (ITS) at Iowa State University is currently accepting applications for a Service Now Architect (Systems Analyst III) position. The Service Now Architect is responsible for the technical architecture, design, and ongoing improvement of the Service Now platform in support of ITS and university operational needs. This position provides technical leadership for platform design, integrations, workflow standards, automation solutions, AI enabled functionality, data governance, and complex problem resolution.

This role works closely with analysts, developers, campus stakeholders, infrastructure teams, security, and ITS leadership to ensure Service Now is designed and maintained in a way that supports stable operations, consistent processes, and long term maintainability. The position also helps guide project work, reviews technical solutions, and supports platform decisions that affect multiple teams or services. The Service Now Architect is expected to understand the broader enterprise impact of platform decisions, help define technical direction, and ensure that work is aligned with operational needs, supportability, and university standards.

Preferred Qualifications

• Bachelor's degree in management information systems or computer science
• Previous Service Now experience
• Experience mentoring developers
• Certification - Service Now Certified System Administrator (CSA), Certified Implementation Specialist (CIS) in one or more modules, Certified Application Developer (CAD) Certified Technical Architect (CTA)

Remote work opportunity is available but employee must reside in the state of Iowa on or before the start of employment.

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental, as well as:

• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday, and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program

Iowa State offers Work Flex options for some positions. Work Flex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager.

Appointment Type:
Regular Number of Months Employed Per Year: 12 Month Work Period Time Type:
Full time Pay Grade: PS811 Original Posting Date:
October 19, 2026 Posting Close Date:
October 25, 2026 Job Requisition Number: R19990

Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran.

Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. , email eooffice.

General ISU compensation information can be found on the University Human Resources website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications. Current employees (excluding temporary, student and graduate assistants) must apply through the Workday Internal Careers Hub.

By focusing on the future and providing the best student experience possible, Iowa State University attracts students and faculty who want to make a difference. With a comprehensive land-grant mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State, we provide innovative and entrepreneurial opportunities for students of all backgrounds.

Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities. Iowa State University is a welcoming community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community.

Iowa State recognizes that diverse intellectual and…