Principal AI Operations Engineer; Remote

Principal AI Operations Engineer (Remote)

#26-1700

Home Based

Take the next step in your journey at Inspira Financial.Guided by our mission to enable better health and greater wealth, we help businesses and individuals thrive today, tomorrow, and into retirement by strengthening and simplifying the health and wealth journey.

Serving more than 7 million clients and representing over $62 billion in assets, Inspira partners with thousands of employers, plan sponsors, recordkeepers, TPAs, and other institutional partners to help the people they support plan, save, and invest for a brighter future. Through solutions including automatic rollover services, health savings accounts, emergency savings, and custody services, Inspira is focused on delivering better outcomes for all.

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Our values shape how we show up every day. We
Lead with Heart
by acting with compassion, empathy, and doing what's right;
Cultivate Trust
through integrity, transparency, and accountability;
Aim Higher
by never settling for what's expected and continually raising the standard; and
Win Together
by collaborating inclusively to achieve the best outcomes.

Our growth and culture haven't gone unnoticed -- we've been recognized on Crain's Fast 50 and Inc. 5000 for remarkable growth, and named to Built In's 2025 Best Places to Work and Gallagher's 2022 Best-In-Class Employer for our workplace culture and benefits.

Don't meet every single requirement? That's okay. We know growth comes from people who are willing to learn and challenge themselves, not just check every box. If you're energized and inspired by meaningful work, continuous development, and being part of a team that turns collective effort into real impact, we want to hear from you. We look forward to receiving your application.

Our office locations are designed to bring people together, foster collaboration, and build meaningful connections. While some roles are based at one of our office locations, remote status and role locations are subject to change, and relocation is not provided.

The Principal AI Operations Engineer reports to the Sr. Director, AI Center of Excellence, in the Technology Department. This role defines how AI systems at Inspira Financial are instrumented, measured, monitored, and evidenced, and drives adoption of those standards across the enterprise, spanning both vendor-provided and internally built AI capabilities. Primary duties include building the enterprise telemetry and observability standard for AI systems;

designing evaluation, drift detection, and agent guardrail frameworks; translating AI risk and compliance frameworks into operational controls and audit evidence; maintaining the enterprise AI system inventory; and teaching other engineering teams to adopt these standards independently.

Duties & Responsibilities:

• Define the enterprise telemetry standard for AI systems, covering traces, prompts, tool calls, retrieval, tokens, latency, and cost, built on a vendor-neutral schema such as Open Telemetry GenAI semantic conventions.
• Build the logging and observability layer that provides the AI Center of Excellence, business units, and the AI Governance Committee with a single view of AI activity across custom applications, agent platforms, and vendor-embedded AI.
• Integrate AI telemetry with enterprise log aggregation, application performance monitoring, security monitoring, alerting, and incident response platforms to support operational visibility, investigation, and audit retention.
• Establish retention, redaction, masking, and access patterns for AI conversation and trace data that satisfy privacy, records retention, and legal hold obligations.
• Publish reference implementations and…