ServiceNow Senior Technical Consultant

Service Now Sr. Technical Consultant
About the role
As a Service Now Sr. Technical Consultant, you will make an impact by translating business requirements into scalable Service Now solutions that improve workflows, integrations and user experiences. You will work collaboratively with business stakeholders, project leaders and technical teams to design, deliver and support high-quality platform capabilities.

In this role, you will:

· Analyze business and system requirements, identify dependencies and translate needs into effective Service Now solution designs.

· Design, develop, test, implement, maintain and support Service Now applications, modules and custom-scoped solutions.

· Build and enhance integrations using REST APIs, LDAP, Active Directory, JDBC, Orchestration and Integration Hub.

· Create and review technical specifications, workflows, test results and documentation; identify and complete corrective actions.

· Resolve complex technical issues independently, recommend reusable solutions and help coordinate assigned project activities to support on‑time, high-quality delivery.

Work model
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in Canada. Regardless of your working arrangement, we are here to support a healthy work‑life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

· Bachelor’s degree in Computer Science, Management Information Systems, Business or a related field and 3–5 years of relevant experience, or an equivalent combination of education and experience.

· Hands‑on JavaScript development experience on the Service Now platform, including custom‑scoped applications.

· Experience building Service Now integrations using REST APIs, LDAP, Active Directory, JDBC, Orchestration or Integration Hub.

· Experience with Service Portal, UI Builder, Configurable Workspace, Now Experience Framework, Flow Designer and Automated Test Framework.

· Strong consulting, communication and problem‑solving skills, with the ability to collaborate across teams, deliver quality work on schedule and support occasional non‑standard shifts or on‑call coverage.

These will help you stand out

· Knowledge of Service Now Governance, Risk and Compliance or Integrated Risk Management, with related certification.

· Experience with Service Now IT Service Management, IT Operations Management or Security Operations.

· Service Now Certified Application Developer certification.

· ITIL Foundation certification.

· Experience leading assigned work streams, coordinating tasks and monitoring delivery performance.

Salary and Other Compensation:

Applicants will be accepted till 11/20/2026

The annual salary for this position will be in the range of $92,000 - $102,000 CAD depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Disclaimer:  The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.