ServiceNow Application Developer

Bright Vision Technologies is a forward-thinking software development company dedicated to building innovative solutions that help businesses automate and optimize their operations. We leverage cutting-edge technologies to create scalable, secure, and user-friendly applications.

Salary: $120K - $170 K

This is a 100% remote, full-time, direct W2 position with Bright Vision Technologies.

This role is part of Bright Vision Technologies' in-house Statement of Work (SOW) engagement.

The client, end customer, and employer for this position is Bright Vision Technologies — there is no third-party client, vendor, or implementation partner involved.

We do not engage in C2C, 1099, or third-party arrangements for this role.

For every role, a technical coding assessment is mandatory. Please apply only if you are confident in your technical abilities and hands-on experience.

However, candidates who are currently on a valid H1B visa and require a transfer are welcome to apply. We will support H1B transfers for qualified candidates.

We are seeking an experienced Service Now Application Developer to build and maintain solutions across ITSM, ITOM, HRSD, CSM, and custom scoped applications. The role focuses on hands-on configuration and development - including workflows, Flow Designer, scripting, integrations, UI customization, and platform extensions - while applying best practices that keep the platform clean, upgrade-safe, and performant. The ideal candidate has shipped meaningful Service Now work in production, balances declarative and programmatic approaches thoughtfully, and writes maintainable code that survives upgrades and team turnover.

• Design and develop Service Now solutions across ITSM, ITOM, HRSD, CSM, and custom scoped applications.
• Build workflows using Flow Designer, Integration Hub, and Process Automation Designer where appropriate.
• Write clean, well-tested server-side and client-side scripts (Business Rules, Script Includes, Client Scripts, UI Actions).
• Develop scoped applications that follow platform best practices and avoid global-scope pollution.
• Build integrations with enterprise systems using Integration Hub spokes, REST/SOAP APIs, and MID Servers.
• Develop catalog items, request workflows, and end-to-end fulfillment automation that simplify how users request services and ensure each request is routed, approved, and executed reliably end-to-end.
• Implement Service Portal, Employee Center, and custom portal experiences using widgets and AngularJS.
• Develop and maintain CMDB integrations, identification rules, and data quality improvements.
• Implement reports, dashboards, and Performance Analytics where required, ensuring stakeholders have the operational visibility they need to monitor service performance and make informed decisions.
• Participate in design reviews, contribute to platform standards, and document technical decisions.
• Support upgrades, regression testing, and remediation of customizations across releases.
• Troubleshoot performance, scripting, and integration issues across development, test, and production instances, applying systematic root-cause analysis and contributing durable fixes back to the platform.
• Collaborate with admins, BAs, and stakeholders to refine requirements and propose pragmatic technical solutions.
• Stay current with Service Now releases, new features, and emerging best practices.

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• Five or more years of hands-on Service Now development experience.
• Strong JavaScript skills including ES5/ES6 patterns used in Service Now.
• Deep expertise with Business Rules, Script Includes,…