Senior Developer; ServiceNow

Senior Developer (Service Now)

Office location with Hybrid working:
Hammersmith

We are seeking a talented and experienced Service Now Senior Developer to join our team and play a key role in designing, building, and operating our high-quality Service Now implementation.

This role requires a strong background in Service Now development, including the CSM and FSM modules. Experience with building event driven integrations with Service Now is desirable.

As a Service Now Senior Developer, you will work collaboratively with a cross-functional team to deliver innovative solutions, contributing to both the technical direction and hands‑on development of our Service Now ecosystem.

• Service Now Development:
  Design, develop, and maintain Service Now so that it meets the business needs but also maintains good technical practices
• Feature Delivery:
  Collaborate with stakeholders and product teams to refine user stories into technical implementations
• Technical Excellence:
  Write clean, maintainable, and testable code while adhering to coding standards and best practices. Prefer using Service Now workflows rather than code changes
• Collaboration:
  
  Work closely with other engineers and stakeholders to ensure seamless delivery of end‑to‑end solutions
• Continuous Improvement:
  Contribute to the adoption of new tools, technologies, and practices to improve the development process

• Proven experience in software development
• Strong hands‑on background in configuring and developing within Service Now
• Practical experience setting up CI/CD pipelines in Service Now
• Solid understanding of Service Now workflows
• Experience working with Hibernate and Spring - DESIRABLE
• Familiarity with containerised and cloud deployments (AWS, Google Cloud, Azure) - DESIRABLE

We're in our customer's corner and our vision is to be the UK's most loved and desired broadband provider, that shows the way broadband is done!

Awarded Broadband Provider of the Year 2023 Uswitch Telecoms Awards, as voted for by 20,000 customers, plus Fair Terms Gold Award 2023. We're also very proud to have been awarded Great Place to Work Certification (2022‑23) and UK's Best Workplaces for Wellbeing (2022).

Whatever we're doing – whether we're liaising with property professionals, delivering our network, or installing in a customer's home, going beyond the expected is the benchmark for everything we do. How we work is shaped by our three culture principles:

• We work smarter, together
• We stay focused
• We strive for excellence

• Global Remote working for up to 2 week per year for those who are able to work remotely
• 25 days' paid holiday increasing each year, to a max of 35
• Extra days off for your birthday, moving home, wedding/civil partnership and to volunteer
• Private medical Insurance provided by AXA health
• Life assurance giving you cover of 4 times your base salary
• Partnership with the Kings Trust
• Our pension scheme matches your contributions up to 4%
• Retail offers — discounts from hundreds of recognisable brands
• Free Hyperoptic broadband if you live in a Hyperoptic area
• Enhanced pay for new parents

We're committed to providing equal opportunities to all applicants and employees. In fact, this is at the heart of our culture and values. We welcome applications from candidates from all walks of life.

• You apply
• We carefully review your application
• We'll get back to you — even if it's a no (for now)