Lead SDET, Agentic AI Architect

Company Overview

Docusign brings agreements to life. More than 1.8 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.

Using the Docusign AI-native IAM platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

We are seeking a Lead SDET to join our Quality Engineering team in San Francisco, driving excellence in both automation and manual testing to ensure the highest levels of product quality. You will design, develop, and execute automation frameworks using UiPath or other modern low-code automation tools, while also performing targeted manual testing for complex, high-value scenarios. A critical part of this role involves E2E customer journey life cycle testing—validations.

This position is an individual contributor role reporting to the Senior Manager SDET.Responsibility Design, develop, and maintain robust, reusable automation frameworks for functional, regression, and integration testing

Automate end-to-end business flows for SaaS and enterprise applications using UiPath or equivalent low-code automation platforms

Build automation solutions that reduce manual effort for repetitive business processes

Perform exploratory, functional, SIT, regression, and UAT testing for critical releases

Perform production smoke test post Go live Provide hypercare support post go live Validate complex contract workflows, approval hierarchies, clause libraries, and integrations that require business and legal context

Review business requirements and create detailed manual test cases aligned to acceptance criteria

Execute last-mile manual validations before production release

Job Designation

Hybrid:

Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic Bachelor’s degree in computer science or equivalent
12+ years of experience in quality engineering with a strong mix of manual and automation testing

Experience with UiPath or modern low-code automation tools (e.g., Power Automate, Automation Anywhere, Appian)
Experience testing large-scale enterprise finance systems (ERP systems, CPQ tools, order management, etc)
Experience serving as a Subject Matter Expert (SME) proactively establishing the QA process and as a point of contact for the business area Experience leading multiplatform end-to-end complex projects

Experience mentoring and training junior members on the Docusign QA process, business flows, tools, and tech stack

Experience leading cross-functional complex projects, managing risks and communications, and solving complex issues

Experience innovating tools to reduce manual effort and bring productivity gains, such as building an AI agent testing experience or tool usage for day-to-day productivity gain

Experience with API testing (REST, JSON, XML) and modern test automation frameworks (e.g., Selenium, Playwright)

Experience with SDLC, Agile, and Test-Driven…