Senior Manager, Software Engineering

Company Overview Docusign brings agreements to life. More than 1.8 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.

Using the Docusign AI-native IAM platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).What you'll doOur STaaS (Storage-as-a-Service) No

SQL & Blob platform team sits within Cloud & Production Engineering and partners closely with Intelligent Agreement Management (IAM), Product & Technology (P&T), DTS, and PLG. The team builds and operates the foundational No

SQL and object storage platforms that power Docusign's global agreement workflows, spanning Azure (Cosmos DB, Blob Storage, Gov Cloud), Google Cloud (Firestore, GCS), and emerging multi-cloud capabilities. We hire people with a broad set of skills who want to work on platform solutions at scale, while ensuring world-class reliability, security, and cost efficiency for our storage and data platforms. Docusign is looking for a Senior Engineering Manager to lead our No

SQL & Blob STaaS platform team. This role owns the strategy, delivery, and operations of our core No

SQL and blob storage services, including availability, performance, security, and cost optimization across Azure and Google Cloud. You will lead a high-impact engineering team responsible for:
Defining and delivering multi-cloud storage abstractions and APIs that decouple product teams from specific cloud substrates. Owning SLOs, incident response, and RCAs for our No

SQL and blob platforms, in partnership with SRE, security, and compliance. Driving deprecations and migrations (for example, legacy Cassandra, MongoDB, or Cosmos DB patterns) to modern, governed platform offerings. Establishing strong partnerships with Microsoft and Google for roadmap alignment, capacity planning, and joint incident management.

This position is a people manager role reporting to the Senior Director, Engineering.

Responsibility Build and lead a sustainable, high-performing engineering team through hiring, coaching, retention, and thoughtful organizational design

Define and execute a multi-year strategy for No

SQL & Blob STaaS that balances operational excellence (SLOs, incidents, DR, cost) with platform roadmap (APIs, abstractions, deprecations, migrations)
Own the reliability, availability, and performance of our No

SQL and blob platforms

Partner with architecture, security, and compliance to define and enforce guardrails

Lead platform initiatives that reduce risk and cost Collaborate with partner teams (product engineering, SRE, finance, security, and vendor partners)
Manage the engineering lifecycle for the team Conduct design and code reviews and raise the technical bar for distributed storage systems

Ensure high-quality engineering practices, including testing, automation, observability, and capacity planning

Define and track engineering KPIs (for example, incident counts, MTTR, SLO adherence, cost efficiency) and drive continuous improvement

Create a culture of learning, experimentation, and ownership that encourages engineers to tackle hard problems in distributed systems, storage, and multi-cloud infrastructure

Job Designation Hybrid:
Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Pos…