Solutions Engineer

We're rebuilding vertical software with AI — from the inside.

Embrace owns the software running inside 16% of the Fortune 500, 45+ state agencies, and 450+ banks and credit unions. We acquire entrenched vertical software businesses and rebuild them around AI — products, operations, go-to-market, all of it. Our Venture Lab launches new AI-native products into those same markets, using the distribution and customer relationships our portfolio already owns.

You'll ship AI into production against real workflows, real customers, and a P&L you can see move within a quarter.

We hire people who want scope, speed, and ownership, and who are tired of working on AI that never reaches a customer. If you want to spend the next five years shipping into software that already runs the economy, talk to us.

This is a remote position.

Embrace Industrial Group supports some of the world’s largest and most complex manufacturers—serving 8 of the Top 10 global Chemical companies, 3 of the Top 10 Automotive companies, and 3 of the Top 5 Oil & Gas companies, along with industry leaders in Heavy Machinery and Food Manufacturing.

Radiant RFID is a next-generation IoT platform under the Embrace umbrella, focused on enterprise-grade asset tracking. Our technology empowers organizations to manage and monitor critical and mobile assets in real time—boosting visibility, accountability, and operational efficiency, all while requiring minimal IT infrastructure.

We're looking for a technically versatile IoT Solutions Engineer to own the customer experience end to end - from pre-sales scoping and solution design, through implementation and delivery, to post-launch support and account growth. This is a hands‑on, customer‑facing role for someone who's comfortable moving between a whiteboard conversation with a customer's ops team and a technical deep‑dive with engineering.

You'll work across the full lifecycle of our IoT deployments (BLE, RFID, GPS, and related hardware), translating business and operational needs into scoped, documented technical solutions - then seeing them through to a successful handoff and beyond.

• Partner with Sales on technical discovery calls, scoping conversations, and solution design for prospective customers
• Translate customer requirements gathered in conversation into clear, documented technical solutions
• Assess and document solution complexity to support accurate implementation estimates
• Deliver product and platform demos tailored to a customer's use case

• Configure front‑end platform settings and integrations to match the agreed solution
• Work hands‑on with RFID, BLE, GPS, and other IoT hardware during deployment and testing
• Build and troubleshoot integrations using APIs, webhooks, and MQTT
• Collaborate closely with our engineering team (a global, distributed team) to resolve technical issues and refine solutions
• Manage and configure mobile devices as part of deployment
• Own a clean handoff from delivery into steady‑state support
• Define and document scope of work for customer engagements
• Train customer teams—technical concepts in plain language for non‑technical stakeholders
• Analyze deployment and usage data (Excel, SQL) to monitor solution health and identify opportunities
• Serve as an ongoing technical point of contact for assigned accounts

• Hands‑on experience with RFID, BLE, GPS, or other IoT hardware technologies
• Front‑end platform configuration
• Working knowledge of APIs, webhooks, and MQTT‑based integrations
• Strong Excel skills and comfort with data analysis
• Working knowledge of SQL
• Experience with mobile device management (MDM)
• Proven ability to translate customer conversations into technical requirements and…