ServiceNow Developer; EAM, HAM, SAM); Remote

ICF is seeking a Senior Service Now Developer to support a public health agency client within the Office of the Chief Information Officer (OCIO). The ideal candidate will possess extensive hands-on experience designing, developing, and implementing enterprise Service Now solutions across multiple platform capabilities, including IT Asset Management (ITAM), Hardware Asset Management (HAM), Software Asset Management (SAM), Enterprise Asset Management (EAM), IT Operations Management (ITOM), and custom/scoped applications.

The ideal candidate will have demonstrated experience implementing Service Now Data Foundations, CMDB, ITAM, HAM, SAM, and EAM solutions within complex enterprise or federal environments. This role requires strong expertise in Service Now application development, platform architecture, integrations, data modeling, and enterprise solution design. The successful candidate will support complex U.S. federal programs and collaborate with technical and business stakeholders to deliver scalable, secure, and sustainable Service Now solutions aligned with organizational objectives and industry best practices.

• Define and implement Service Now architecture standards aligned with client business objectives, IT strategy, platform standards, data architecture, and long-term technical roadmaps.
• Design scalable, maintainable, and secure Service Now solutions leveraging platform best practices and standards.
• Develop technical designs that align with enterprise architecture, governance requirements, and federal compliance standards.

• Design, develop, configure, and implement Service Now capabilities across ITAM, HAM, SAM, EAM, ITOM, custom/scoped applications, workflows, business rules, UI policies, integrations, and automation.
• Deliver solutions utilizing both out-of-the-box functionality and custom development where appropriate.
• Configure and extend Service Now applications to support enterprise asset lifecycle and operational management processes.

• Implement and support Service Now Data Foundations to ensure alignment with enterprise data architecture and governance standards.
• Design solutions leveraging the Service Now data model, Configuration Items (CIs), CMDB, asset relationships, users, locations, vendors, contracts, and enterprise data sources.
• Promote data quality, normalization, governance, and data integrity across the Service Now platform.
• Support enterprise initiatives involving CMDB maturation, asset data management, and data relationship optimization.

• Design and implement Hardware Asset Management (HAM), Software Asset Management (SAM), and Enterprise Asset Management (EAM) solutions.
• Support the complete asset lifecycle, including procurement, onboarding, inventory management, discovery, normalization, assignment, maintenance, compliance, optimization, retirement, and disposal.
• Integrate asset management capabilities with CMDB, Discovery, Service Mapping, procurement systems, contract management, and enterprise business processes.

• Develop scalable and maintainable solutions using JavaScript and Service Now development frameworks, including:
• Business Rules
• Script Includes
• Client Scripts
• UI Policies
• UI Actions
• Flow Designer
• Integration Hub
• REST/SOAP integrations
• Scoped application development

• Design, develop, and support integrations between Service Now and third-party enterprise systems using REST, SOAP, Integration Hub, MID Servers, and related technologies.
• Ensure reliable data synchronization, governance, and data exchange across integrated platforms.

• Support Authority to Operate (ATO) activities, platform upgrades, patching, environment cloning, MID Server administration, performance tuning, platform health monitoring, and production support.
• Evaluate existing implementations and identify opportunities to improve automation, performance, maintainability, and user experience while reducing technical debt.

• Collaborate with product owners, business analysts, architects, developers, client stakeholders, and technical teams to translate business requirements into scalable Service Now solutions.
• Participate in Agile and SAFe ceremonies, including sprint planning, backlog refinement, reviews, retrospectives, and solution design…