Site Reliability Engineering Manager

At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.

Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.

• Tide is available for UK, Indian, German and French SMEs
• Over 2 million members globally and rapidly growing
• Over $300 million raised in funding
• 3,000 Tideans globally
• Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026
• We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg

• Lead:
  Hire, coach, and set clear goals for the SRE team.
• Define SLOs:
  Agree SLOs with service owners and run the error budget policy.
• Own observability:
  Run the observability platform 24/7 in production, including SLOs and platform alerting.
• Release safely:
  Build deployment guardrails such as canary rollouts and auto-rollback.
• Build resilience:
  Detect partner degradation early with synthetic monitoring and vendor scorecards.
• Remove toil:
  Automate manual incident work, such as recording incident timelines and drafting status updates.
• Fix systemically:
  Turn post-mortem findings and incident patterns into cross-cutting platform fixes.
• Measure outcomes:
  Track SLO attainment and member-facing reliability metrics.
• Support:
  Advise product engineering teams on reliability.

• An Engineering Leader with a strong engineering mindset who simplifies problems and looks for optimal solutions
• A Professional who wants to own real systems in production and be measured on outcomes
• 10+ years in software engineering or infrastructure engineering roles
• 3+ years in engineering leadership roles
  
  Strong knowledge of SLIs, SLOs, SLAs, and error budgets
• Hands‑on experience instrumenting Java, Python, and Go services with Open Telemetry
• Experience using Terraform
• Working knowledge of Kubernetes, AWS, and Java
• Experience with canary rollouts, auto‑rollback, and auto‑scaling
• Knowledge of reliability patterns such as retries, backoffs, DLQs, the transactional outbox, and feature flags
• The ability to plan, prioritise, and manage expectations, particularly during incidents and retrospectives
• Experience running blameless retrospectives that uncover the root cause of complex issues

• Cloud: AWS and Kubernetes
• Infrastructure as code:
  Terraform
• Observability:
  Open Telemetry and Coralogix
• Service catalogue:
  Backstage
• Backend:
  Java, Python, and Go
• Delivery:
  Canary rollouts, auto‑rollback, auto‑scaling, and feature flags

• Remote first
• 25 days of paid annual leave
• 3 paid days off for volunteering or L&D activities
• Private Health Insurance
• Mental Health Support
• Platform Fit Pass
• Family and friendly leave (according to statutory)
• Personal L&D budget
• Share Options

At Tide, we champion a flexible workplace model that supports both in‑person and remote work to cater to the specific needs of our different teams. While remote work is supported, we believe in the power of face‑to‑face interactions to foster team spirit and collaboration. Our offices are designed as hubs for…