ServiceNow Developer - Software Asset Management; Remote NC, TX, AZ, FL

Seeking a Service Now Developer with deep experience in Software Asset Management (SAM Pro) to support an enterprise initiative focused on Software Bill of Materials (SBOM) management and the governance of open-source software. This role will be responsible for configuring, developing, and enhancing Service Now SAM capabilities while supporting integrations, software normalization, discovery data quality, and software compliance processes.

Primary Responsibilities

• Design, configure, and implement solutions within Service Now Software Asset Management (SAM Pro).
• Support the implementation of SBOM-related data management and open-source software governance processes.
• Configure and maintain software normalization, software models, and content service processes.
• Develop and enhance Service Now workflows, automation, and integrations using Integration Hub.
• Support software reconciliation, entitlement management, and software compliance activities.
• Collaborate with CMDB, Discovery, and Asset Management teams to improve software license visibility and accuracy.
• Configure and maintain integrations with software inventory sources and endpoint management platforms.
• Develop and maintain business rules, flows, scripted processes, and custom applications where required.
• Participate in solution design, testing, deployment, and operational support activities.
• Create technical documentation and knowledge transfer materials.

Qualifications: Minimum Required

Education and Experience:

Bachelor's Degree and 6 years' experience OR High School Diploma or GED/Equivalent and 10 years' experience in Systems engineer and systems programmer

Preferred qualifications:

• 5+ years of Service Now development and implementation experience.
• 3+ years of hands-on experience with Service Now Software Asset Management Professional (SAM Pro).
• Service Now Certified Application Developer (CAD).
• Service Now Certified System Administrator (CSA).
• Service Now Certified Software Asset Manager (preferred).
• Strong JavaScript development skills within the Service Now platform.
• Experience with Service Now Integration Hub and REST/SOAP integrations.
• Experience with Service Now Discovery and CMDB data management.
• Experience with software model normalization and software asset reconciliation processes.
• Understanding software entitlements, publishers, licensing metrics, and compliance management.
• Experience working with SDLC/Development practices in an enterprise environment.
• Experience working in an LFI or financial industry.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at