Technical Support Engineer

Software development is changing fast, and code is no longer written by humans alone. Secure Code Warrior is the AI Software Governance platform that gives organizations visibility into how their software is created, strengthens developer capability, and reduces risk before code reaches production. Built on a decade as the world's leading secure coding training platform, we're trusted by enterprises worldwide. We're a venture-backed company with offices in Australia, the United States, Belgium, Iceland, and the United Kingdom.

Join Secure Code Warrior and help us in our mission to create a safer digital landscape. We're empowering organizations to secure their software-no matter how the code is written!

The Technical Support Engineer role is technical and customer-facing. You'll own Level 1 and Level 2 support tickets from first response to resolution. You'll resolve platform issues across our Portal, SSO, API and integrations, and you'll triage content-related tickets with clear documentation so they reach the right people quickly. As your expertise grows, you'll take on our content ticket types (Challenges, Missions, Coding Labs, Quests, Courses and Tournaments) and start fixing straightforward content bugs yourself.

You’ll work with customers around the world, explaining technical information clearly and helping them get the most from the platform. You'll also work with internal teams such as Customer Success, Sales, Engineering and Content. Together you'll resolve issues, spot bugs and improvement opportunities, and share them with the teams who can act on them.

You're joining us at an exciting stage of our journey, and you're a key piece to what comes next. Expect real room to create impact and deliver on your ideas. The pace is quick and the bar is high; in return, you get genuine ownership and the kind of growth that only comes from building something that matters.

We also know you do your best work when you're rested and energized. Flexibility here runs on trust: we trust you to deliver when it counts, and we trust you to take the time you need to recharge. With teammates around the world, your hours can flex to fit your life, backed by generous leave and work-from-home options that help you make work work for you.

You’ll join a tight-knit team that values humility and giving back, both to the community and to each other. Making the world a little brighter as we make it more secure is part of being a Warrior.

We live and work by the Warrior Code. It means getting feedback you can trust, shared without fear. It means no genius jerks: how you treat people counts as much as what you deliver. We do what we say we'll do, we celebrate the wins properly, and we do the right thing even when no one's watching. Come as you are, bring your best, and we'll do the same.