Senior ServiceNow Developer

Location:

India

We are seeking a Senior Service Now Developer with strong expertise in IT Asset Management (HAM Pro & SAM Pro), Service Catalog development, workflow automation, and enterprise integrations. The ideal candidate will design, develop, and support scalable Service Now solutions that improve asset lifecycle management, software governance, operational efficiency, and user experience. This role requires hands‑on experience with Service Now development, Flow Designer, Integration Hub, REST APIs, and a solid understanding of ITSM, CMDB, and CSDM concepts.

The successful candidate will be a proactive problem solver who leverages out‑of‑the‑box Service Now capabilities to deliver maintainable and business‑driven solutions.

• Design, develop, and support Hardware Asset Management (HAM Pro) and Software Asset Management (SAM Pro) solutions.
• Configure and optimize hardware and software asset lifecycle processes, including request, fulfillment, deployment, reclamation, refresh, and retirement.
• Support software compliance, normalization, reclamation, SaaS optimization, and asset governance initiatives.
• Develop and maintain Service Catalog Items, Record Producers, approval workflows, and fulfillment processes.
• Build automation solutions using Flow Designer, Integration Hub, and Service Now platform capabilities.
• Design and implement integrations using REST APIs, Import Sets, and Transform Maps.
• Integrate Service Now with enterprise applications, SaaS platforms, endpoint management tools, and asset repositories.
• Develop and maintain Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Flow Designer Flows, Scheduled Jobs, and Scripted REST APIs.
• Troubleshoot platform, integration, and automation issues through root cause analysis.
• Support ITSM processes including Incident, Change, Problem, and Request Management.
• Maintain CMDB data quality, asset-to-CI relationships, and support CSDM initiatives.
• Ensure solutions adhere to Service Now best practices, governance standards, and technical documentation requirements.

• .8+ years of hands‑on Service Now development experience.
• 5+ years of experience implementing and supporting IT Asset Management solutions.
• Strong experience with HAM Pro, SAM Pro, Service Catalog, Flow Designer, Integration Hub, and REST API integrations.
• Extensive experience building Catalog Items, Record Producers, and automated fulfillment workflows.
• Strong JavaScript and Service Now scripting expertise.
• Experience with Import Sets, Transform Maps, Data Imports, and workflow automation.
• Good understanding of ITSM processes and service delivery concepts.
• Working knowledge of CMDB, Discovery, CSDM concepts, and Asset-to-CI relationships.
• Service Now Certified System Administrator (CSA) certification required.

• Certified Application Developer (CAD).
• ITIL Foundation Certification.
• Experience with Service Now Discovery and CMDB health initiatives.
• Exposure to SaaS license optimization and software compliance programs.
• Experience working in large enterprise Service Now environments.

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive
  
  Pay and Benefits:
  
  enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
• Growth Mindset
  : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact: collaborate on impactful projects for top global…