Principal Software Engineer - Online ; Remote

With a career at The Home Depot, you can be yourself and also be part of something bigger.

The Software Engineer Principal helps shape the architecture behind the customer-facing experiences on , supporting four product teams in our Online Experiences portfolio:
MyAccount Self Service Returns and Modifications, Lists and List Builder AI, Projects, and Pro Account Dashboard. Together, these teams help customers return and modify orders on their own, turn plans into materials lists with generative AI, let Pros manage projects and move quotes to orders, and bring Pro account activity together in a single dashboard. You will set technical direction across these teams, making decisions that affect customers.

Our teams use AI heavily across the software development lifecycle, and you will help shape how we do it well. You will contribute to software design, development, and the full product lifecycle for products our customers love. The engineering process is highly collaborative: you will pair with teammates, work closely with Product and UX partners, field questions from other product teams, and encourage cross-team collaboration.

You will create reusable foundational code, architectural diagrams, and documentation, define service level objectives, and take part in performance tuning, testing, and production monitoring. As an extremely knowledgeable engineer across these teams, you will demonstrate expertise in modern software design and development and build and grow the skills of more junior engineers.

• 70% Delivery & Execution
• Collaborates and pairs with other product team members (UX, engineering, and product management) to create secure, reliable, scalable software solutions
• Documents, reviews and ensures that all quality and change control standards are met
• Writes custom code or scripts to automate infrastructure, monitoring services, and test cases
• Writes custom code or scripts to do "destructive testing" to ensure adequate resiliency in production
• Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively
• Contributes to enterprise-wide tools to drive destructive testing, automation, or engineering empowerment
• Identifies product enhancements (client-facing or technical) to create a better experience for the end users
• Identifies unsecured code areas and implements fixes as they are discovered with or without tooling
• Identifies, implements, and shares technical solutions that can be used across the organization
• Creates and architects foundational code elements that can be reused many times by a product
• Creates meaningful architecture diagrams and other documentation needed for security reviews or other interested parties
• Defines Service Level Objectives for product to constantly measure their reliability in production and help prioritize backlog work
• 20% Support & Enablement:
• Fields questions from other product teams or support teams
• Monitors tools and participates in conversations to encourage collaboration across product teams
• Provides application support for software running in production
• Proactively monitors production Service Level Objectives for products
• Works with vendors and the open-source community to help identify and implement feature enhancements in software products
• Works with other product teams to create API specifications and contracts for shared data
• Proactively reviews the performance and capacity of all aspects of production: code, infrastructure, data, and message processing
• Triages high priority issues and outages as they arise
• 10% Learning:
• Participates in and leads learning activities around modern software design and development core practices (communities of practice)
• Learns, through reading, tutorials, and videos, new technologies and best practices being used within other technology organizations
• Attends conferences and learns how to apply new technologies where appropriate

• Typically reports to the Software Engineer Manager or Sr. Manager, Technology Director or Sr. Director.

• Typically requires overnight travel less than 10% of the time.

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.