Remote Conversational AI Engineer
Philadelphia, Philadelphia County, Pennsylvania, 19113, USA
Listed on 2026-11-01
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Software Development
AI Engineer (Applied/Software), Software Engineer
Upgrade is hiring an AI Experience Engineer to own Upgrade’s customer-facing AI agent journeys across chat, voice and email. You will sit between engineering, product and customer operations, turning servicing workflows into production journeys and improving them after launch.
You will build and own the journeys end to end, from first draft to steady state, with a focus on containment, CSAT, transfer quality and minimizing hallucinations.
The following opening is for a Remote Conversational AI Experience Engineer with Upgrade.
As a Remote Conversational AI Experience Engineer, you will play an important part at Upgrade in United States.
We invite applications for the Remote Conversational AI Experience Engineer position located in United States.
Our organisation is growing, and we are hiring a Remote Conversational AI Experience Engineer in United States.
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