Principal Engineer, Agentic AI

Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.

Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry.

In August 2024 Steer acquired Auto Ops - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. Auto Ops allows customers to smoothly schedule through a shop's website and Google Business Profile.

We're growing our world-class engineering team to usher our CRM platform into the next generation of software — and we're looking for a Principal Engineer, Agentic AI to join our Core Platform Team

Most Lead roles at "Big Tech" companies involve maintaining a single microservice or acting as a small cog in a 100-person machine. At Steer, you aren't just a contributor; you are the architect of a platform aiming for 100% market dominance. This is a high-impact role for someone who doesn't just write great code, but who can see around corners, challenge conventions, and lead entire products from vision to launch
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We are actively refactoring our existing teams to be agentic-first — meaning our engineers don't just use AI as a tool, they architect systems around autonomous, AI-driven workflows. This is not a future initiative; it is how we build today.

We’re looking for builders who bring exceptional focus, ownership, and commitment to their work. At Steer, we want engineers who are “all in” on our mission, fully engaged with their work, and invested in our shared success. This means making Steer your primary professional focus and bringing the dedication and accountability needed to deliver exceptional results.

• True Ownership: You will lead massive products from start to finish within lean, high-velocity teams.
• Hyper-Growth & Vision: We are currently at a fraction of our total addressable market in the automotive industry. The potential for scale is massive, and you will be a leading developer shaping this space
• Freedom to Innovate: You don't need side projects to explore new techniques. We provide the autonomy and the platform to experiment with and implement the latest tech directly into our core product.
• AI-First & Agentic Culture: We are refactoring our teams to be agentic-first. We prioritize high-level problem-solving and AI/LLM expertise, and we actively encourage the use of AI tools to accelerate coding across any language and to power autonomous production workflows.

• Technical Strategy & Ownership: Focus on the core components of the Steer CRM, specifically optimizing how we ingest and process data to revolutionize our automation tools.
• Architectural Vision: Lead the design of reusable full-stack components and services that ensure our platform remains performant as we scale toward market dominance.
• Adaptive Development: Pivot at a moment's notice based on evolving business needs, shifting focus between new integrations and core infrastructure to keep our ecosystem seamless.
• Customer-Centric Engineering: Partner closely with Product to understand user pain points, ensuring every architectural decision adds tangible…