ServiceNow L3 Support Engineer Enterprise Integrations - Remote

Role:
Service Now L3 Support Engineer Enterprise Integrations

Dear Candidate,

We are hiring for MNC client for remote opportunity.

Experience:

8+ Years

Mandatory Certification:
Service Now CSA

Job Responsibilities:

Looking for an experienced Service Now L3 Support Engineer - Enterprise Integrations with 10+ years of experience in Service Now platform administration, enterprise integrations and advanced troubleshooting.

The candidate must have strong expertise in Service Now Integration Hub, REST/SOAP APIs, eBonding, SSO, SAML, OAuth 2.0, Azure AD, Genesys CTI, Event Management and MID Server.

Responsible for handling complex L3 integration issues, troubleshooting authentication failures, ticket synchronization, API errors, monitoring integrations, workflow automation and on-premise connectivity. Must be capable of independently resolving critical production issues and coordinating with network, security and application teams.

Must-Have Technical

Skills:

Service Now L3 Support and Administration.

Integration Hub, Flow Designer and custom spokes.

REST API, SOAP API and Scripted REST APIs.

eBonding / B2B integrations between Service Now instances.

SSO, SAML 2.0, OAuth 2.0 and Azure AD.

Genesys Cloud / Genesys Engage - CTI integrations.

Event Management and monitoring tool integrations.

MID Server administration and ECC Queue troubleshooting.

Glide Record, Script Includes and server-side scripting.

JSON/XML payload parsing and transformation.

ACLs, authentication and integration security.

Advanced L3 troubleshooting and incident management.

Certifications:

• Mandatory:
  Service Now Certified System Administrator (CSA).
• Preferred:
  Service Now Certified Application Developer (CAD).
• Integration Hub, Flow Designer and REST Integration micro-certifications.