Cloud Solutions Engineer

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The Cloud Solutions Engineer supports cloud-based customer experience platforms through the development, integration, testing, and optimization of conversational AI and contact center solutions. This role translates business and technical requirements into secure, scalable solutions and collaborates with cross‑functional teams to deliver reliable, customer‑focused technologies.

The Cloud Solutions Engineer supports cloud-based customer experience platforms through the development, integration, testing, and optimization of conversational AI and contact center solutions. This role translates business and technical requirements into secure, scalable solutions and collaborates with cross‑functional teams to deliver reliable, customer‑focused technologies.

The Cloud Solutions Engineer is responsible for developing, configuring, integrating, testing, and supporting cloud solutions utilizing Google Cloud Platform (GCP), Google CX Agent Studio, and related contact center technologies. The role works on moderately complex technical initiatives, resolves platform and application issues, and partners with architects and senior engineers to implement scalable cloud solutions.

• Develop, deploy, and support cloud‑based conversational AI and contact center solutions.
• Build and maintain integrations between cloud platforms, APIs, and enterprise applications.
• Support contact center modernization efforts, including migration and transformation initiatives.
• Configure and support GCP services, including Cloud Run, Big Query, IAM, APIs, logging, and monitoring.
• Develop conversational experiences, authentication services, and workflow orchestration.
• Troubleshoot application, integration, performance, and production issues.
• Perform unit, integration, and regression testing to ensure solution quality and reliability.
• Participate in Agile development activities, including sprint planning and backlog refinement.
• Apply enterprise standards for security, CI/CD, monitoring, and software development best practices.
• Maintain technical documentation and support continuous platform improvements.

• Bachelor's Degree in Computer Science, Information Technology, or a related field.
• 3-5 years of experience in cloud engineering, systems analysis, or application development.
• Experience with cloud platforms, APIs, integrations, and application support.
• Strong analytical, troubleshooting, and problem‑solving skills.
• Passion for improving consumer and customer experiences.

• Master's Degree in Computer Science, Information Technology, or a related field.
• Experience with Google Cloud Platform (GCP), Google CX Agent Studio, conversational AI, or contact center technologies.
• Experience with cloud‑native services, CI/CD pipelines, and enterprise integrations.

Work at Home Requirements:
To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self‑provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Travel:
While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

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The compensation range below reflects a good faith…