HCLS ServiceNow Developer

Optomi, in partnership with a leading enterprise IT solutions provider, is seeking an experienced Service Now Developer to design, develop, configure, and implement solutions within the Healthcare and Life Sciences (HCLS) space. The ideal candidate will have strong hands-on Service Now development experience, particularly with deploying and configuring HCLS solutions within healthcare environments. This role requires an active Service Now Certified Application Developer (CAD) certification, strong technical development skills, and the ability to build and enhance automated workflows and enterprise integrations.

What the Right Candidate Will Enjoy:

• Working remotely with a collaborative team of engagement managers, developers, integration specialists, and business process analysts.
• Developing and implementing Service Now solutions for healthcare-focused initiatives.
• Opportunities to work with emerging Service Now technologies, including AI-driven automation and intelligent workflows.
• Working in a hands-on technical role with opportunities to contribute directly to solution development and deployment.
• Remote work primarily aligned with Eastern or Central Time Zone business hours.

What Type of Experience Does the Right Candidate Have?

• Strong hands-on Service Now development experience, including application development, configuration, scripting, and workflow automation.
• Experience implementing, deploying, and configuring Service Now Healthcare and Life Sciences (HCLS) solutions.
• Active Service Now Certified Application Developer (CAD) certification.
• Experience integrating Service Now with enterprise applications, cloud platforms, and third-party systems.
• Healthcare industry experience preferred.
• Exposure to emerging Service Now AI capabilities, including Agentic AI, Now Assist, and intelligent workflow automation, is a plus.
• Must be a U.S. citizen.

What Are the Responsibilities of the Right Candidate?

• Design, develop, configure, and deploy Service Now solutions focused on Healthcare and Life Sciences.
• Build and customize Service Now applications, workflows, scripts, and platform functionality to meet healthcare business requirements.
• Implement and enhance automated workflows to improve operational efficiency and streamline business processes.
• Develop and maintain integrations between Service Now and enterprise applications, cloud platforms, and third-party systems.
• Troubleshoot technical issues, optimize application functionality, and support successful solution deployments.
• Collaborate with engagement managers, developers, and business analysts to translate client requirements into technical solutions.
• Participate in development, testing, implementation, and ongoing platform enhancements.