App-Cloud Services-Developer

The Cloud Solutions Engineer supports cloud-based customer experience platforms through the development, integration, testing, and optimization of conversational AI and contact center solutions. This role translates business and technical requirements into secure, scalable solutions and collaborates with cross-functional teams to deliver reliable, customer-focused technologies. The Cloud Solutions Engineer is responsible for developing, configuring, integrating, testing, and supporting cloud solutions utilizing Google Cloud Platform (GCP), Google CX Agent Studio, and related contact center technologies.

The role works on moderately complex technical initiatives, resolves platform and application issues, and partners with architects and senior engineers to implement scalable cloud solutions.

• Develop, deploy, and support cloud-based conversational AI and contact center solutions.
• Build and maintain integrations between cloud platforms, APIs, and enterprise applications.
• Support contact center modernization efforts, including migration and transformation initiatives.
• Configure and support GCP services, including Cloud Run, Big Query, IAM, APIs, logging, and monitoring.
• Troubleshoot application, integration, performance, and production issues.
• Perform unit, integration, and regression testing to ensure solution quality and reliability.
• Participate in Agile development activities, including sprint planning and backlog refinement.
• Apply enterprise standards for security, CI/CD, monitoring, and software development best practices.
• Maintain technical documentation and support continuous platform improvements.

• Bachelor's Degree in Computer Science, Information Technology, or a related field.
• ~3-5 years of experience in cloud engineering, systems analysis, or application development.
• ~ Experience with cloud platforms, APIs, integrations, and application support.
• ~ Passion for improving consumer and customer experiences.
• Master's Degree in Computer Science, Information Technology, or a related field.
• Experience with Google Cloud Platform (GCP), Google CX Agent Studio, conversational AI, or contact center technologies.
• Experience with cloud-native services, CI/CD pipelines, and enterprise integrations.

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: wireless, wired cable or DSL connection is suggested.

While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. 89,000 - $121,400 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Humana Inc. (S. healthcare company. Through our Humana insurance services and our Center Well healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities  is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.

It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not…