ServiceNow Technical Consultant - Top Secret Clearance

Work Arrangement:
Primarily Remote – Periodic Onsite Travel Required

Clearance:
Active Top Secret (TS) – SCI Experience Required

We're looking for an experienced Service Now Technical Consultant to support a significant federal defence programme in a highly secure environment.

This is an excellent opportunity for a technically capable Service Now professional to work alongside experienced engineering and delivery teams, helping design, configure and implement enterprise Service Now solutions supporting critical government operations.

You'll play an important role in translating technical and operational requirements into effective platform solutions, providing hands‑on expertise across Service Now implementations, integrations and customisation.

The position is primarily remote, with an initial couple of weeks onsite at Fort Bragg, followed by approximately one week onsite per month. Travel requirements may fluctuate depending on programme needs, with expenses covered.

• Provide technical consulting expertise across Service Now implementations and platform enhancements.
• Work with stakeholders to understand requirements and translate them into effective technical solutions.
• Configure and customise Service Now applications, workflows and platform functionality.
• Support the development of business rules, client scripts, UI policies and automated processes.
• Design and support integrations between Service Now and external enterprise systems.
• Advise on platform capabilities, technical best practices and implementation approaches.
• Collaborate with developers, architects and business stakeholders throughout the delivery lifecycle.
• Troubleshoot technical challenges and ensure solutions meet performance, security and operational requirements.

• Proven experience as a Service Now Technical Consultant, Senior Developer or Technical Specialist.
• Strong technical understanding of the Service Now platform.
• Hands‑on experience with Service Now configuration, scripting, customisation and integrations.
• Experience delivering Service Now implementations and enterprise platform solutions.
• Ability to engage with stakeholders and translate requirements into technical deliverables.
• Previous experience supporting US federal government or defence programmes.
• Previous experience working within SCI environments – essential.
• Willingness to travel to Fort Bragg approximately one week per month, including an initial onsite engagement.

Service Now certifications such as CSA, CAD and relevant CIS qualifications are highly desirable.

• Work within a highly secure and technically challenging environment.
• Take on a hands‑on consulting role with exposure to enterprise Service Now solutions.
• Primarily remote working arrangement with planned onsite travel.
• Collaborate with experienced Service Now and defence technology professionals.