Journeyman Application Developer

United States

Secret

Fully remote

Information Technology

GovCIO is currently hiring for a Journeyman Application Developer to provide Tier 1 and Tier 2 technical support, application development, enhancement analysis, and Service Now platform troubleshooting in support of the U.S. Coast Guard (USCG) enterprise environment. This is a full-time remote position delivering advanced application support, hands-on development, platform enhancements, defect resolutions, and Agile-driven technical solutions.

The Journeyman Application Developer will support Service Now-based application operations, incident investigation, problem resolution, request fulfillment, application development, and enhancement implementation. This role performs both operational support and development activities, working closely with users, analysts, developers, and engineering teams to resolve complex technical issues, improve platform functionality, and ensure stable, reliable, and high-quality service delivery.

• Provide Tier 1 and Tier 2 application support, investigating, troubleshooting, diagnosing, and resolving application incidents and service requests within the Service Now environment.
• Perform advanced troubleshooting of complex application issues, including configuration, workflow, integration, access, data, and platform-related problems.
• Conduct root cause analysis, identify recurring issues and software defects, and implement corrective actions to prevent future occurrences.
• Develop, modify, test, and maintain Service Now application configurations, business rules, client scripts, UI policies, workflows, and other platform components.
• Perform application enhancements and minor-to-moderate development activities based on approved requirements, technical specifications, and user stories.
• Troubleshoot and resolve defects through configuration updates, scripting modifications, workflow adjustments, and other appropriate development solutions.
• Support application integrations, data exchanges, and troubleshooting of issues involving interfaces between Service Now and external enterprise systems.
• Manage incidents, problems, service requests, and enhancement records within Service Now, ensuring accurate documentation, timely updates, and adherence to established service level agreements (SLAs).
• Serve as a technical escalation resource for complex application support issues, coordinating with Tier 3 development, engineering, and platform administration teams when additional expertise is required.
• Fulfill user requests, including access provisioning, permission changes, application configuration, and technical guidance.
• Communicate technical findings, resolutions, and workarounds to users and stakeholders, providing follow-up support to ensure complete issue resolution and customer satisfaction.
• Analyze customer needs and translate business requirements into technical solutions, enhancement requests, and development specifications.
• Participate in Agile ceremonies, including sprint planning, backlog refinement, user story grooming, and development reviews.
• Collaborate with product owners, business analysts, developers, and technical leads to estimate development effort, identify technical dependencies, and support implementation of application enhancements.
• Develop and execute unit, functional, and regression testing to validate application changes and ensure solutions meet functional and technical requirements.
• Support deployment activities, release documentation, configuration management, and post-implementation validation.
• Maintain technical documentation, troubleshooting procedures, configuration details, and knowledge articles to support ongoing application operations and knowledge transfer. ges or minor updates to the Service Now platform in coordination with senior development staff.

High School with 6-9 years (or commensurate experience)

• Hands-on experience providing Tier 1 and Tier 2 application support, including incident management, advanced troubleshooting, problem resolution, and service request fulfillment.
• Demonstrated experience supporting, configuring, and enhancing applications within the Service Now platform.
• Experience developing or modifying Service Now platform components, including business rules, client scripts, UI policies, workflows, forms, and service catalog items.
• Ability to investigate complex technical issues, perform root cause analysis, identify application defects, and…