ServiceNow Engineer | ServiceNow AI | Public Sector | Remote

We are seeking an experienced Service Now AI Engineer to support the expansion of a large-scale Service Now platform within a public sector environment.

The role will focus on implementing Service Now AI solutions, enhancing user experiences and supporting the adoption of technologies including Now Assist, Virtual Agent and AI Control Tower.

Must hold OR be eligible for UK Security Clearance.

• Configure, develop and enhance Service Now AI capabilities across ITSM, CSM and SPM.
• Implement and optimise Service Now Now Assist use cases.
• Develop and support Service Now Virtual Agent solutions.
• Help identify and implement opportunities for AI-driven automation and process improvement.
• Support the implementation of AI Control Tower and AI governance capabilities.
• Develop workflows and automation using Flow Designer and Service Now AI technologies.
• Support integrations between Service Now and wider enterprise platforms using APIs and Integration Hub.
• Contribute to governance, controls and best practices across the platform.
  
  Essential Experience

• Strong experience across Service Now ITSM and CSM.
• Service Now AI implementation experience including Now Assist.
• Experience delivering Service Now Virtual Agent solutions.
• Experience with Flow Designer and workflow automation.
• Experience developing Service Now integrations using APIs and Integration Hub.
• Experience delivering Service Now solutions within complex enterprise environments.

Must hold OR be eligible for UK Security Clearance.

Inside IR35

Remote

Start Date:

December 2026

Must be eligible OR hold active SC Clearance

Service Now | Service Now AI | ITSM | CSM | SPM | Now Assist | Virtual Agent | AI Control Tower | Flow Designer | Integration Hub | APIs | Service Now Integrations | SC Clearance