ServiceNow Developer Remote

A mid-level Service Now Developer is needed to deliver custom platform solutions for a federal customer whose programs underpin mission-critical public services. The role is fully remote and full-time, focused on translating operational requirements into maintainable, secure technical implementations. You will partner with platform architects, analysts, and citizen developers to ship workflow automation, integrations, and scoped applications.

• Architect, build, configure, and release custom applications across the Service Now platform.
• Develop integrations connecting Service Now with downstream and upstream systems, ensuring data integrity and reliable exchanges.
• Implement Service Catalog offerings, Flow Designer automations, and locally developed apps aligned with platform standards.
• Move code through CI/CD pipelines and coordinate deployments across development, test, and production environments.
• Contribute to peer reviews, technical walkthroughs, and proof-of-concept evaluations with architects and stakeholders.
• Diagnose and resolve moderately to highly complex defects through scripting, configuration, and structured troubleshooting.
• Coach citizen developers and collaborate inside Agile, cross-functional delivery squads.

• Bachelor's degree in Computer Science, Information Systems, or a related discipline.
• Three or more years building solutions natively on Service Now.
• An active Service Now Certified Implementation Specialist (CIS) credential.
• Working knowledge of ITSM modules, scoped app development, and integration patterns.
• Solid scripting capability with JavaScript and Service Now APIs.
• Clear written and verbal communication skills when engaging technical and non-technical audiences.
• U.S. citizenship, current U.S. residency, residence in the U.S. for at least three of the last five years, and eligibility to obtain and maintain a Public Trust clearance.

• Hands-on familiarity with the Service Now Configuration Management Database (CMDB).
• Experience administering PaaS, SaaS, or IaaS environments in federal settings.

• Remote-first, full-time W-2 opportunity restricted to candidates working from within the United States.
• Compensation band of approximately $75,000–$100,000, calibrated to experience.
• An inclusive hiring environment with reasonable accommodations available throughout the recruitment process.