Senior Automation Architect: Workflow & AI; Remote

HMH seeks a Sr. Workflow Automation Specialist to design, build, and modernize automation solutions across CX platforms. The role balances production support with proactive automation opportunities, leveraging AI tools and enterprise platforms.

You will collaborate across CX, IT, and product teams to deliver scalable automations, monitor reliability, and drive measurable business impact in a remote U.S. setting.

Our organisation is growing, and we are hiring a Senior Automation Architect:
Workflow & AI (Remote) in Boston, MA, United States.

We aim to respond to suitable candidates as soon as possible.

Full responsibilities and requirements are described in the listing above.

Learn more about the Senior Automation Architect:
Workflow & AI (Remote) role in the description above.

We appreciate your interest in this position.

Join HMH and contribute to our ongoing work.