Athlete Services Coordinator Coordonnatrice ou coordonnateur des services aux athlètes

The Athlete Services Coordinator plays an integral role in supporting high-performance sport across Atlantic Canada and nationally. Reporting to the Director of Performance Pathways, the Athlete Services Coordinator is the key point of contact for athletes, helping them navigate and access CSI Atlantic’s programs, services, and resources.

The position coordinates athlete intakes, ongoing service access and administration, and provides oversight of athlete support in Nova Scotia, New Brunswick, Newfoundland and Labrador, and Prince Edward Island through regional staff and service providers.

What is the Canadian Sport Institute Atlantic?
The Canadian Sport Institute Atlantic (CSI Atlantic) develops partnerships and delivers programs that help to grow high-performance sport in Atlantic Canada. We provide performance and personal management services to athletes on a pathway leading to the Olympic and Paralympic Games as well as employment and educational opportunities for coaches.

Job Title:

Athlete Services Coordinator

• Full-time, 35 hours per week
• The nature of sport means that some activities take place evenings and weekends

• Halifax, NS
• 26 Thomas Raddall Drive, Halifax, NS
• In office with some off-site work required
• Flexible work from home arrangement up to one day per week
• Local travel and occasional travel within Atlantic Canada may be required.

An undergraduate degree in Sport Management, Kinesiology, Recreation and Sport Studies, Business Administration, or other relevant discipline

Essential Skills/Traits:

• Understanding of the Canadian sport system and theneeds of athletes pursuing national and international performance
• French/English bilingualism is considered an asset
• A graduate degree in a relevant discipline
• Experience working in the Atlantic Canadian sport system
• Experience coordinating fee-for-service programs,practitioner bookings or individual and group training services
• Strong organizational skills and data management
• Excellent verbal and written communication skills
• Proven success with relationship building and networking
• Ability to manage competing priorities, follow through on requests and maintain accurate records
• Sound judgment and discretion when handling confidential athlete and service information
• Ability to work independently and collaboratively withathletes, coaches, regional staff and service providers
• Proficiency with digital tools for scheduling, registration,spreadsheets and database management

Job Components:

• Serve as the primary contact for athlete-service inquiries,explaining eligibility, available support and how to access services
• Coordinate athlete intake and annual renewals, including eligibility confirmation, needs identification, athleteagreements and required waivers. Consult with athletes,coaches and NSOs as appropriate
• Connect eligible athletes with Integrated Support needsin accordance with CSI Atlantic’s service policies and available resources
• Maintain regular contact with athletes and follow up onservice requests, referrals and barriers to access
• Provide oversight and coordination of athlete support inNew Brunswick, Newfoundland and Labrador, and Prince Edward Island, working with regional staff and providers to maintain consistent communication and service processes
• Coordinate athlete insurance enrolment, communicatecoverage and reimbursement procedures, and process related documentation and invoices within approved policies and budgets
• Participate and contribute to CSI Atlantic projects,activities and events
• Tracking athlete results and sharing results when applicable
• Administer athlete surveys and summarize feedback toinform service…