Athlete Services Coordinator Coordonnatrice ou coordonnateur des services aux athlètes

Athlete Services Coordinator
The Athlete Services Coordinator plays an integral role in supporting high-performance sport across Atlantic Canada and nationally. Reporting to the Director of Performance Pathways, the Athlete Services Coordinator is the key point of contact for athletes, helping them navigate and access CSI Atlantic’s programs, services, and resources.

The position coordinates athlete intakes, ongoing service access and administration, and provides oversight of athlete support in Nova Scotia, New Brunswick, Newfoundland and Labrador, and Prince Edward Island through regional staff and service providers.

What is the Canadian Sport Institute Atlantic?
The Canadian Sport Institute Atlantic (CSI Atlantic) develops partnerships and delivers programs that help to grow high-performance sport in Atlantic Canada. We provide performance and personal management services to athletes on a pathway leading to the Olympic and Paralympic Games as well as employment and educational opportunities for coaches.

Description of Employment

Job Title:

Athlete Services Coordinator

Employment Status:

Full-time, 35 hours per week

The nature of sport means that some activities take place evenings and weekends

Working Locations:

Halifax, NS

26 Thomas Raddall Drive, Halifax, NS

In office with some off-site work required

Flexible work from home arrangement up to one day per week

Local travel and occasional travel within Atlantic Canada may be required.

Required Qualifications:

An undergraduate degree in Sport Management, Kinesiology, Recreation and Sport Studies, Business Administration, or other relevant discipline

Other Criteria:
Essential Skills/Traits:

Understanding of the Canadian sport system and theneeds of athletes pursuing national and international performance

French/English bilingualism is considered an asset

A graduate degree in a relevant discipline

Experience working in the Atlantic Canadian sport system

Experience coordinating fee-for-service programs,practitioner bookings or individual and group training services

Strong organizational skills and data management

Excellent verbal and written communication skills

Proven success with relationship building and networking

Ability to manage competing priorities, follow through on requests and maintain accurate records

Sound judgment and discretion when handling confidential athlete and service information

Ability to work independently and collaboratively with athletes, coaches, regional staff and service providers

Proficiency with digital tools for scheduling, registration,spreadsheets and database management

Role Highlights
Job Components:

Serve as the primary contact for athlete-service inquiries,explaining eligibility, available support and how to access services

Coordinate athlete intake and annual renewals, including eligibility confirmation, needs identification, athlete agreements and required waivers. Consult with athletes,coaches and NSOs as appropriate

Connect eligible athletes with Integrated Support needsin accordance with CSI Atlantic’s service policies and available resources

Maintain regular contact with athletes and follow up onservice requests, referrals and barriers to access

Provide oversight and coordination of athlete support inNew Brunswick, Newfoundland and Labrador, and Prince Edward Island, working with regional staff and providers to maintain consistent communication and service processes

Coordinate athlete insurance enrolment, communicate coverage and reimbursement procedures, and process related documentation and invoices within approved policies and budgets

Participate and contribute to CSI Atlantic projects,activities and events

Tracking athlete results and sharing results when applicable

Administer athlete surveys and summarize feedback toinform service…