Operations Specialist- Lifesciences; Overnight Carlsbad, CA​/Remote

Operations Specialist
- Lifesciences (Overnight)

Carlsbad, CA / Remote

Airspace is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands.

As a recognized leader in AI and machine learning, our team leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission‑critical in a way that is faster, more transparent, more secure, and more accountable than ever before. The items we deliver range from organs for transplant, to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors.

The company is growing rapidly and serving more places around the world than ever before. We’re looking for passionate, motivated individuals who want to make an IMPACT every day to help us execute on our mission of reshaping the world of time‑critical logistics.

You will play a key role in ensuring time‑critical shipments in our Lifesciences sector move quickly, safely, and with full transparency. In our Lifesciences sector you will be saving lives and moving time critical shipment that will directly impact patient care and outcomes. There is never a dull day in the life of an Operations Team Member!

• Adaptability: the ability to rapidly move from one critical task to another and to shift roles when necessary.
• Attention to detail: critical logistics is a game of inches. The right decision is not always clear and it is your job to find it.
• Ownership mindset: when you plug in, the shipments you handle are yours. You will be surrounded by the best people and technology in the industry, but end to end autonomy and ownership will be key to your success.
• Decision making: a flight takes off every minute. Seconds count. Your ability to make good decisions quickly will save lives every single day.
• Positive attitude: your job is to make the impossible possible. Have fun doing it.
• Calm under pressure: moving critical items around the world is not for the faint of heart. All of the best operators in the world remain calm and focused even when handling the most sensitive shipments.
• Customer obsessed: our customers are obsessed with us because we are obsessed with our customers. You will be expected to do everything it takes to give the customer the best experience possible.

• 1-3 years of customer service experience is required.
• Experience handling a high volume of inbound and outbound phone calls required.
• Must be willing and able to work onsite at our office in Carlsbad, CA.
• Open availability strongly preferred.

• Competitive hourly wage.
• High‑quality health, vision, and dental care plan options.
• 401K company contribution program.
• Professional training and education reimbursements.

$22.00 - $24.00 per hour

• We are One Team
  : we believe we all accomplish more when we are working together.
• We make an Impact
  : we are determined to have a positive influence on our environment, our customers, our industry, and our world.
• We are Passionate
  : we care deeply about our mission and are not afraid to raise the bar.
• We are Transparent
  : we pride ourselves on having open, honest, and sincere communication with our team and customers.
• We are Innovative
  : we never settle and are always striving to improve our product, service, and ourselves.

From life‑saving organs to essential machinery components, Airspace is trusted by the world’s largest companies and most critical healthcare organizations to move their most time‑sensitive shipments on time, every time. Our proprietary AI‑powered platform is the most advanced of its kind‑ awarded and protected by multiple patents, it provides speed, reliability, and transparency unrivaled in time‑critical logistics. We are thinkers, builders, and doers;

from building and deploying AI in the world to assembling a world‑class operations team, Airspace is on a…