Logistics Coordinator Desk Agent

Scope of Position

ensure that TRANSCON customers are served from/in the managing branch;
To support the TRANSCON Lead/Supervisor with meeting customer requirements for all shipments while supporting other TRANSCON team members and management when needed.

• Mastering our customers’ standard operating procedures (SOP).
• Understand department process flow and look for best practices to improve operational efficiency and productivity.
• Collaborating with management
• Monitoring shipments in transit (Outbound Workflow, etc.) daily to ensure the following:
  • Data integrity for events and references (APR, APT/XDD, RDL, SHI, SHR, etc.) are updated properly.
  • Customers shipments are delivering per KPI’s, RDL’s and SOP’s
  • Exceptions are managed and resolved immediately.
• Communicate effectively and timely with customers, Expeditor’s offices worldwide, and co-workers through high volume of email, phone, instant message, and in person.
  • Status Reports sent out daily to customers.
    • Delays are notated with reasons for the delay.
• Escalation of problems to Management when necessary.
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
• Always meet compliance to regulations internal and external in accordance with government regulations.

• Knowledge of the Chicagoland area.
• Operations/Industry Knowledge preferred
• Excellent oral and written communication skills
• A proven history of providing exceptional customer service at all levels
• Excellent organizational skills, time management skills in addition to a professional attitude
• Great attitude and background based on compliments from customers and coworkers
• Strong MS Office skills including Excel, PowerPoint, and One Note

• Paid Vacation, Holiday, Sick Time
• Health Plan:
  Medical, Prescription Drug, Dental and Vision
• Life and Long-Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• 26 remote/work from home days per year
• The position pays $20.00-$28.00 per hour based on education and experience

All your information will be kept confidential according to EEO guidelines.