Delivery Specialist; Remote- El Paso

Delivery Specialist (Remote) - El Paso, TX

Tirehub Llc all cities, AK

Description:

The Delivery Specialist (DS) is responsible for servicing customers based on their orders, by delivering tires to existing customers that are not readily/easily serviced from Tire Hub Logistics Centers (TLCs). The DS will collaborate with their TLC Leader or Area Operations Leader (AOL) and Customer Service Specialist to maintain and enhance these customer relationships. The DS must effectively service all existing assigned customers.

This role reports to the Tire Hub Logistic Center (TLC) Leader or AOL, and is assigned to a TLC, but works remotely.

The individual must exhibit the following core Tire Hub commitments:

• Approachable - If a company could smile, we would. Instead, we rely on our people to show it. We care about each other and our customers because we know business only gets done right when people respect each other and value relationships.
• Adventurous - What Tire Hub is set up to do is intentionally outrageous. So, we readily embrace challenges with the courage to introduce new ideas and the ambition to build something unique.
• Relentless - We tackle our work with energy. We deliver on our commitments with enthusiasm. And we don't give up until we get the end.
• Speedy - Speed is the currency in the tire industry. When we commit to a job, we get the job done and we do it fast.

Role Specifics:

• Delivery Service (up to 85%)
• Vehicle Maintenance (5%)
• Customer Service (5%)
• Other assigned tasks (up to 5%)

* Adjustments to these allocations are made as business needs evolve.

Communicates effectively with customers and TLCs to coordinate inventory requirements back to leadership, inventory, according to customer requests, new or special tire inventory and current market trends.

Conducts daily route deliveries and visits to customers and build rapport with key decision makers, ensure quality standards, and pro-actively solve customer concerns.

Loads, unloads, inspects, and records tires on Tire Hub vehicles for delivery to and from customers.

Verifies the accuracy of tire selection, packing, weighting, marking, and counting for customer orders. Performs necessary counting, tallying and documentation of inventory control.

Ensures adherence to safety protocols during tire handling, including proper loading unloading, stacking, and restacking.

Maintains assigned vehicle is in good mechanical condition and ensures safe operation of Tire Hub vehicles.

Conducts pre-trip vehicle inspections at the beginning of each workday and promptly reports any operational issues or mechanical defects to TLC Leadership or designated employee.

Participates and maintains ongoing training requirement through in-class, in-person, or computer-based learning modules, as assigned. Completes other tasks assigned by manager or another member of leadership.

Completes all the necessary driver and vehicle maintenance logs, on a regular basis.

Ensure compliance with all Tire Hub policies and procedures, as well as Federal Motor Carrier Safety Administration (FMCSA).

Records all working hours accurately, and reviews/approves weekly timesheet by close of business on final day worked each week.

Notifies TLC Leader/AOL of any timesheet errors or discrepancies for daily correction.

Completes other tasks assigned by their TLC Leader/AOL.

Acknowledges and collects data on customer account issues and service concerns and escalates immediately to the customer service team/TLC Leader/AOL of issues for a resolution.

Collects Proof of Delivery (POD) from customers.

Collects payments from customers for merchandise delivered on a Cash on Delivery (COD) basis.

• Optimizes Work Processes:
  Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Manages Ambiguity:
  Operating effectively, even when things are not certain, or the way forward is not clear.
• Drives Results:
  Consistently achieving results, even under tough circumstances.
• Collaborates:
  Building partnerships and working collaboratively with others to meet shared objectives.

• High School Diploma or equivalent.
• 1 year of general work experience.
• Must have a valid driver's license.
• Must have at least 3 years of driving history, with a valid driver's license (does not include driver's permit).
• Must be 21 years old or older.

• Demonstrate excellent interpersonal, customer service, communication (written and verbal) skills.
• Ability to load/unload outbound inventory accurately and efficiently in delivery vehicles.
• Ability to safely drive Tire Hub vehicles to distribute tires to customer locations.
• Multitask in a fast-paced environment.
• Follow traffic rules and regulations by safely driving Tire Hub vehicles to deliver tires to customer locations.
• Depending on location, may be required to qualify and maintain a commercial motor vehicle (CMV) medical card.
• Work independently and as part of a team.
• Familiarity with Manifest, GPS, and Navigation…