Logistics Coordinator- Desk Agent

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 professionals worldwide. We focus on global supply chain management, delivering customized solutions and seamless, integrated information systems.

Our Mission – We recruit, train, and retain the best logistics and technical experts worldwide. We love to promote from within – more than 50% of our employees have been with Expeditors for five years or more. Our high retention rate is driven by a unique compensation program that turns every position into a career opportunity.

Ensure that TRANSCON customers are served from/in the managing branch. Support the TRANSCON Lead/Supervisor in meeting customer requirements for all shipments while supporting other TRANSCON team members and management when needed.

• Master our customers’ standard operating procedures (SOP).
• Understand departmental process flow and identify best practices to improve operational efficiency and productivity.
• Collaborate with management.
• Monitor shipments in transit (Outbound Workflow, etc.) daily to ensure the following:
  • Data integrity for events and references (APR, APT/XDD, RDL, SHI, SHR, etc.) is updated properly.
  • Customer shipments are delivered per KPI’s, RDL’s and SOP’s.
  • Exceptions are managed and resolved immediately.
• Communicate effectively and timely with customers, Expeditor’s offices worldwide, and co‑workers through email, phone, instant message, and in person.
• Provide daily status reports to customers, noting delays and reasons.
• Escalate problems to Management when necessary.
• Promote compliance and diligently follow all company policies and regulations with outstanding integrity and pride.
• Always meet regulatory compliance both internally and externally in accordance with government regulations.

• Knowledge of the Chicagoland area.
• Operations/Industry knowledge preferred.
• Excellent oral and written communication skills.
• Proven history of providing exceptional customer service at all levels.
• Strong organizational and time‑management skills with a professional attitude.
• Positive attitude and background supported by compliments from customers and coworkers.
• Proficiency with MS Office, including Excel, PowerPoint, and One Note.

• Paid vacation, holidays, sick time.
• Health plan: medical, prescription drug, dental, and vision.
• Life and long‑term disability insurance.
• 401(k) retirement savings plan (US only).
• Employee stock purchase plan.
• Training and personnel development program.
• 26 remote/work‑from‑home days per year.
• Hourly rate $20.00 – $28.00 based on education and experience.

All your information will be kept confidential in accordance with EEO guidelines.