Customs Clearance Specialist; VEHICLES​/AUTO - REMOTE

Job Summary:

Reporting to the Customs Operations Manager for Canada, the Senior Customs Clearance Specialist (Vehicles) plays a pivotal role in managing customs documentation and ensuring compliance with import and export laws, with a strong focus on vehicle shipments.

The Clearance Specialist is responsible for reviewing and processing customs documents, determining duties and taxes, processing payment on behalf of clients and communicating effectively with various stakeholders such as clients, Canada Border Services Agency (CBSA), partners, carriers, and freight forwarders. The role is essential to maintaining smooth operations in the shipping and logistics industry.

Duties and Responsibilities

• Independently reviews and prepares customs documentation for processing and entry releases.

• Handles general inquiries (internally and externally) over the phone, through email, or on Slack.

• Completes files in a timely and accurate manner, in compliance with Border Buddy and Customs policies and procedures.

• Writes detailed notes and instructions regarding clients, Freight Forwarders, CBSA, Carriers, and other relevant parties.

• Maintains the client database and updates information as necessary.

• Is familiar with various vehicle types, makes, and models.

• Understands rules and regulations related to RIV, ECCC, and Transport Canada.

• Is knowledgeable about Internal Transaction Numbers (ITNs) issued by the Automated Export System (AES) through U.S. Customs and Border Protection (CBP).

• Proactively seeks out knowledge and solutions.

• Prioritizes and meets deadlines with consistency and reliability.

• Independently manages and resolves challenging situations.

• Processes B3/CAD entries to meet Company, CBSA, and CBP compliance standards.

• Corrects rejected Canada Customs entries.

• Is knowledgeable about and can correctly assign HS tariff classifications.

• Proactively supports the sales team and cross-sells Border Buddy's services.

• Maintains professional status by completing exams or attending conferences.

Experience:

• Minimum of three (3) years of experience in a customs brokerage role, with hands-on experience processing automobiles/vehicles; and

• At least three (3) years of recent and current experience (within the last 3–4 years) specifically handling vehicle/automobile customs clearance, including import documentation, compliance requirements, and release processes.

• Diploma or degree in a related field; post-secondary or business courses in a related industry considered an asset.

• Experience with Cargo Wise and CANdata is considered an asset.

• CCS designation or other industry-related certification required; LCB designation considered an asset.

Skills:

• Excellent communicator, both verbal and written; ability to communicate effectively with clients, customs authorities, carriers, freight forwarders and other stakeholders.

• Strong attention to detail and highly task oriented; you take ownership for your work and get the job done right.

• Resourceful, relentlessly searching for answers and committing to finding solutions to new challenges.

• Exceptional, proactive problem-solving skills and ability to work well under pressure; enjoys new challenges and working in a fast-paced busy environment.

• Self-motivated and hardworking.

• Positive ‘can-do’ attitude, enthusiasm, and willingness to learn.

• Flexible and agile, adapting quickly in a dynamic and fast-paced environment.

• Excellent interpersonal and customer service skills.

• Strong organizational skills, flexibility, and reliability

• Proficiency in English is required; knowledge of French, Spanish, Cantonese or Mandarin is considered an asset.

• Proficiency with computers and software, detail-oriented, resourceful, and eager to learn.

• Must be a team player - like seriously, prove it!

At Border Buddy we offer our staff a relaxed work atmosphere, a supportive work environment as well as a competitive compensation package (health & dental benefits, 401(k) contribution, tuition reimbursement programs, professional training, and paid time off). Border Buddy is an excellent place to develop your career.

Working Conditions

• Schedule - Monday through Friday, 8:00 AM – 4:30 PM PST

• Our standard work schedule is 37.5 hours per week. Given our business operates around the clock, 24/7/365, you may be required to work some additional hours, including weekends and overtime, as needed.

• 100% remote role (you will be provided with all the IT equipment required to successfully complete your tasks), candidates must reside and work from within the United States.

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.