VIP Account Manager

Our client, a unique and forward‑thinking freight and logistics provider, offering multimodal solutions to commercial shippers across the globe, are looking for a VIP Account Manager (Freight Forwarder) to join their team at offices based in Chelmsford, Essex.
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Offer:

* Competitive salary up to £35K, dependent on skills and experience.
 
* Excellent opportunities to work in a growing company that believes in Personal Development & Training. Chance to be part of a team as a forward-thinking forwarder, increase your knowledge, experience and confidence within the industry.
 
* Opportunity to develop freight forwarding skillset with on the job training
 
* 23 days holiday + Bank Holidays
 
* Pension Scheme.
 
* Flexible working hours to suit global markets.
 
* Working from home flexibility (not during the probation period).
 
* Access to a global network of over 15,000 verified agents in 190 countries.’
Main Purpose of the Role:
VIP Account Manager will learn and integrate with the client to obtain an in-depth knowledge of their unique processes and requirements working to apply them into bookings by road, sea & air. Also servicing the client’s requirements from end to end ensuring smooth freight forwarding operations.
Duties and Responsibilities of the VIP Account Manager:
 
* Co-ordinate new bookings via sea, air and road with agents/co-loaders/airlines and input details and documents to Freight Software.
 
* Keep the client updated for shipment progress reports at milestone events.
 
* Complete the job end to end ensuring correct paperwork and information are obtained and transferred for compliance.
 
* Co-ordinate customs clearance with in-house customs team & invoice for Duty + VAT in line with shipment requirement.
 
* Be able to negotiate haulage rates and arrange delivery.
 
* Raise invoices and cost files accurately for reporting purposes.
 
* Pass supplier invoices / resolve queries if required.
 
* Collect original paperwork where necessary and before release/delivery of cargo.
 
* Ensure any payments from COD/Non Credit clients are received prior to release/delivery of cargo.
To Be Considered:
 
* Proven deep sea import operations experience is essential
 
* Strong customs knowledge with a willingness to continue learning and developing
 
* Confidence communicating by phone, including the ability to promote yourself and represent the business professionally
 
* Excellent customer service skills and a polished telephone manner
 
* Experience using MULTIFREIGHT (highly advantageous)
 
* Good working knowledge of Microsoft Office, including Word, Excel, and Outlook
 
* Ability to work independently using your own initiative, as well as collaboratively within a team
 
* A customer‑focused mindset with a proactive approach to problem‑solving and service delivery
For more details, please contact Willis Global – a leading Recruitment Consultancy for the Supply Chain & Logistics Industry