Import Customer Services Coordinator

The Company

Yusen Logistics is aiming to be the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers, and communities - through innovative supply chain management, freight forwarding, warehousing, and distribution services. We’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected, and creative in making us the world’s preferred choice.

We are now looking for an Import Customer Services Coordinator to join us on a full‑time, permanent basis at our Rainham site (RM13 8EU
). Your core hours of work will be Monday – Friday, 8:30 am – 5:30 pm.

• Salary of £31,000 – £36,000 per annum (DOE)
• 25 days' holiday (excluding bank holidays) and 5 days Volunteer Leave per year
• Opportunity for Unpaid Leave subject to management approval
• Opportunity for Unpaid Leave
• Up to 10 days international remote working*
• Employee Referral Scheme
• Cycle to Work scheme
• Critical Illness Cover
• Free online Fitness Platform i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
• On Site Mental health First Aiders
• Employee benefits i.e., Free eye test*, up to 25% off gym membership, high street vouchers
• Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service
• Health Cash Plan
• Tailored development and career opportunities

• Play a key role in managing import container movements, ensuring all shipments are handled accurately and efficiently.
• Provide transactional service supports such as Customs clearance and arranging haulage.
• Act as direct point of contact for clients, ensuring that all operational requirements and enquiries are concluded accurately and courteously.
• Communicate and escalate to team members and management wherever necessary.
• Ensure total accuracy of all information and high standards of operational service are met at all times.
• FCL and LCL consolidation.

• Previous experience working within the logistics sector is essential for this role, with Ocean Freight Forwarding experience being highly desirable.
• Excellent customer service skills with a proactive and flexible approach.
• Strong administration skills with high attention to detail.
• The ability to prioritise tasks and work efficiently under pressure.
• Basic IT skills, including Microsoft Office and in‑house systems; experience using Cargo Wise is also particularly desirable.

Please note, applicants must have the legal right to work in the UK, as we are unable to offer visa sponsorship for this position.

In Yusen Logistics, we understand the value of utilising AI and other technologies to support the application process but we encourage the candidates to use them to enhance their application and not replace their own effort and authenticity. Therefore, candidates should not rely on AI-generated responses during the interview process.

Yusen Logistics is an equal opportunities employer, who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on the skillset and experience. Diversity allows us to create an inclusive environment, where our employees can strive and grow their potential. Yusen Logistics are proud to be a ‘Disability Confident Committed’ employer.