Operations Associate Air Export

Overview

Join our team in Basel as a Operations Associate Air Export and ensure smooth, compliant operations for our customers. In this role, you’ll implement and maintain customer-specific work processes and procedures while managing assigned administrative tasks with accuracy and efficiency. Your attention to detail and commitment to quality will help us deliver exceptional service and uphold our standards.

• Dealing with Customer enquiries
• Preparing spot quotations and obtaining rates
• Receive and review orders as per customer requirements as per AIT's GDP Policy assuring product safety
• Shipment preparation and transaction as per current and valid Policies, Processes and Guidelines (see QMS)
• Immediate Non-Conformity handling assuring product safety and customer satisfaction
• Documentation compliance as per required international conventions e.g. Air, Road, Ocean and or Customs formalities
• Shipment invoicing within given timelines and document distribution
• Check and accept incoming invoices and charges
• Finalize shipment accounting and file closure
• Ensure that within the country all internal and external customer reports/ analysis/ information are performed / established (according to valid SOPs and/ or to internal guidelines)
• Coordinate area performance issues resolution
• Coordinate/ address specific customer requirements within AIT Operations as per valid Policies
• Shared responsibility with the TLs to manage the ad-hoc quotations requested by customer
• Handle additional tasks according to specific customer SOP requirements
• Support resolution of local NCR’s, complaints, claims
• Execute all Dangerous Goods shipments in compliance with all applicable laws and regulations (as applicable)

• Completed training in freight forwarding
• Eventually completed trainings and professional courses in the field of export, DG (Dangerous Goods)
• Min. 2 years of professional experience in the commercial area of export air freight ideally in the Pharmaceutical sector
• Expertise in GDP related quality assurance
• Ability to work in a team
• Responsibility and reliability
• Good organizational skills
• Fluent oral and written English and German
• Additional (major) European languages would be an asset
• Experience in the use of a freight forwarding software

We believe in rewarding your talent and supporting your growth. In addition to a competitive salary and comprehensive benefits package, you’ll enjoy:

• Attractive Pension Scheme with higher employer contributions for your future security
• Full coverage of accident insurance premiums, giving you peace of mind
• Subsidized parking for commuters and a CHF 60 monthly public transport subsidy to support sustainable travel
• Generous vacation policy: at least 25 days per year, increasing with age, plus complimentary hours before public holidays
• Work-life balance perks: a 41-hour work week, flexible working hours, and a hybrid work model with up to two home office days per week
• Volunteer time: up to 5 hours annually to support causes you care about
• Professional development support, including partial financial assistance for selected training programs

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine.

Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.