Import Customer Service co-ordinator- Ocean Freight Forwarding

Yusen Logistics is aiming to be the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers, and communities – through innovative supply chain management, freight forwarding, warehousing, and distribution services. We’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected, and creative in making us the world’s preferred choice.

This is a full‑time, permanent role located in Rainham (RM13 8EU
). Core working hours are Monday - Friday, 8:30am - 5:30pm.

• Salary of £31,000 - £36,000 per annum DOE
• 25 days' holiday (excluding bank holidays) and 5 days Volunteer Leave per year
• Up to 10 days international remote working*
• Free Eye Test *
• Employee Referral Scheme
• Cycle to Work scheme
• Critical Illness Cover
• Free online Fitness Platform i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
• On Site Mental health First Aiders
• Employee benefits i.e., Free eye test*, up to 25% off gym membership, high street vouchers
• Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service
• Health Cash Plan
• Tailored development and career opportunities

• Play a key role in managing import container movements, ensuring all shipments are handled accurately and efficiently
• Provide transactional service supports such as Customs clearance and arranging haulage
• Act as direct point of contact for clients, ensuring that all operational requirements and enquiries are concluded accurately and courteously
• Communicate and elevate to team members and management wherever necessary
• Ensure total accuracy of all information and high standards of operational service are met at all times
• FCL and LCL consolidation

• Previous experience working within the logistics sector is essential for this role, with Ocean Freight Forwarding experience being highly desirable
• Excellent customer service skills with a proactive and flexible approach
• Strong administration skills with high attention to detail
• The ability to prioritise tasks and work efficiently under pressure
• Basic IT skills, including Microsoft Office and in-house systems. Experience using Cargo Wise is also particularly desirable

Please note, applicants must have the legal right to work in the UK, as we are unable to offer visa sponsorship for this position.

Yusen Logistics is an equal opportunities employer, who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on the skillset and experience. Diversity allows us to create an inclusive environment, where our employees can strive and grow their potential. Yusen Logistics are proud to be a ‘Disability Confident Committed’ employer.