PL Manager

At Piglet in Bed, we're on a mission to become the home of long-lasting, natural comfort. Dreamt up in 2017 from our Founder Jess’ Mother’s garden shed in West Sussex, Piglet in Bed began with a simple idea: the best homes aren’t perfect, they’re personal. What started as a small collection of linen bedding has grown to include new fabrics and unmistakably ‘Piglet’ designs, complemented by our curated selection of sleepwear and homewares.

But one thing hasn’t changed: our focus on the incredible team who make Piglet happen. As our team grows, we still like to keep the calendar full of socials, competitions, and chances to see each other. Teamwork is at the heart of everything we do, so we're very excited that you're considering joining us!

As Piglet in Bed's 3PL Manager, you'll own the performance, cost efficiency, and output of our third‑party logistics partner (Torque), ensuring best‑in‑class fulfilment operations aligned to Piglet in Bed’s experience and commercial targets. You’ll oversee the smooth running of our warehousing, inbound and outbound freight, and fulfilment operations, making sure that our customers receive their Piglet in Bed orders quickly, accurately, and with care.

This role is accountable for logistics cost per order, service level performance, and operational scalability as the business grows. You’ll be part of a small operations team, working closely with an Operations Associate, collaborating cross‑functionally with our Product, Customer Experience, and Retail teams to ensure operational excellence from factory to front door.

You will ideally be able to travel regularly between our 3PL operated warehouse near Leeds and our London Head office to ensure oversight on operations as well as connectivity with our head office teams.

Role: 3PL Manager

Hours: 35.5 per week, Monday to Friday

Annual salary: £45,000

Location: Hybrid working - 3 days a week split between our warehouse (near Leeds) and our London (Vauxhall) office, with 2 days working from home

• Own the day‑to‑day performance and output of our 3PL partner, holding them accountable to agreed SLAs and KPIs.
• Oversee warehouse efficiency, including receiving, storage, picking, packing, and dispatch operations.
• Monitor KPIs such as order accuracy, service levels, lead times, and returns processing.
• Lead structured performance reviews, identifying cost, efficiency, and service improvement opportunities, and driving measurable change.
• Ensure all warehouse activity aligns with Piglet in Bed’s brand values and customer expectations whilst remaining within operational spend budget.
• Negotiate and manage 3PL cost structures and service agreements to ensure best value for the business.

• Own stock accuracy across systems and warehouse, ensuring reconciliation between physical and digital inventory.
• Lead monthly cycle counts and quarterly audits with the 3PL to validate inventory integrity.
• Support new product launches and range updates by coordinating inbound stock intake and SKU setups.
• Manage allocation of stock across e‑commerce, wholesale, and store channels to achieve service and sales objectives.
• Partner with the Operations Associate to handle daily fulfilment queries or order issues.

• Work closely with our Product teams to plan inbound shipments from suppliers.
• Coordinate freight forwarding, customs clearance, and delivery into the Torque warehouse.
• Monitor supplier delivery performance and ensure accurate documentation is provided for receiving.
• Evaluate and maintain relationships with freight and logistics providers to secure reliability and cost efficiency.
• Own inbound freight cost efficiency, including forwarder selection, route optimisation and duty/shipping cost management.

• Oversee all outbound flows to customers, wholesale partners, and Piglet in Bed store locations.
• Ensure SLAs for order processing and shipping times are met for both domestic and international deliveries.
• Manage returns and exchanges in collaboration with Customer Happiness, ensuring smooth reverse logistics.
• Own carrier…