ISU Operative Level 1

About The Role

Balfour Beatty currently has an opportunity for an Incident Support Unit (ISU) Operative Level 1, to work on the M25 – one of the busiest sections of road in the UK and one of the most important. As part of the Connect Plus Services business based in Dartford, you will assist in the efficient service delivery of the M25 DBFO Network by undertaking a wide range of incident response, hazard clearance, network maintenance and much more.

• Expected to work on a 4‑on, 4‑off shift pattern, rotating equally between 4 day shifts and 4 night shifts.
• Day shifts: 06:00–18:00 or 07:00–19:00; night shifts: 18:00–06:00 or 19:00–07:00, each including two 30‑minute breaks.
• Reasonable travel around the M25 network and between depots.
• Travel to meetings, training and works sites outside the normal operational area.
• Expected to participate in out‑of‑hours call‑out rotas e.g. winter maintenance.

• Provide the initial response and arrange specialist advice at the scene of road‑related incidents, hazards and collisions, acting in a bronze incident command capacity and working safely in accordance with CPS policies.
• Attend incidents and provide the initial response and arrange specialist advice at the scene of road‑related incidents.
• Undertake activities, as instructed, with capabilities to ensure your area of responsibility is maintained, including cyclical maintenance, carriageway repairs, soft estate maintenance (grassland), street cleansing, litter picking, sign maintenance, fences repairs, civil engineering or minor remedial tasks.
• Implement traffic management in line with CPS policies, method statements, risk assessments and industry standards.
• Provide accurate and legible written and verbal communication in the form of reports and records as required.
• Use mobile communication/data devices to accurately input data for record purposes.
• Undertake routine vehicle checks and maintain accurate and up‑to‑date driving records in line with legislation and CPS procedures.
• Care for CPS property including tablets, vehicles, and radios.
• Report issues that may affect the safe operation of the network.
• Check that traffic management signs, equipment and materials are carried on vehicles in line with the current maintenance checklist and are in working order.
• Participate in winter service rota as required.

• UK driving licence, minimum category C (LGV Class 2).
• CSCS Operative Card.

• UK driving licence, minimum category CE (LGV Class 1).
• Driver qualification card.
• 12AB for Static Temporary Traffic Management on High‑Speed Roads and all‑purpose trunk road (APTR) network.
• FISS card.
• Level 2 NVQ certificate in highways maintenance.
• Traffic management foreman (TMF) qualification / lead traffic management operative (LTMO).

• Successfully pass the security check as part of the recruitment process.
• Successfully pass the annual driving licence check.
• Successfully pass pre‑employment drug & alcohol test and further test upon request.
• Successfully pass the company’s health screening programme.

Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.

• Smart working, giving you more flexibility such as staggered start and finish times, with up to 40 % remote working where roles allow.
• 25 days paid annual leave (pro‑rata).
• Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave.
• Pension, share‑incentive plan, volunteering leave, recognition schemes and more.

Connect Plus Services (CPS) brings together the collective strength of Balfour Beatty, Atkins and Egis Road Operation UK. With around 600 people based at eight locations across the M25 network, we work on behalf of Connect Plus and National Highways to manage the operation of the M25 24 hours a day, 365 days a year, from routine maintenance to managing the whole‑life requirement of thousands of assets across the network.