DRT Co-Ordinator

Job Introduction

Job Title: DRT Fleet Co-ordinator

Starting Salary: £32,578 progressing to £35,570 per annum (pro rata for part time)

Hours:37

Location:Hertfordshire
- Hybrid Working, Ability to travel to Hemel Hempstead, Stevenage and other locations within the county when required.

Contract Type: Fixed Term Contract until 31/03/2029

Directorate:Growth & Environment

This is an exciting opportunity to join a fast-growing team that deliver a series of transport projects which aim to improve access for residents to healthcare, education, employment, and leisure activities.

This position requires flexibility, as the service operates seven days a week. The post involves a combination of office-based, on-site, and home working, depending on the needs of the service. Occasional weekend and Bank Holiday standby cover may also be required.

As the DRT Fleet Co-ordinator, you will oversee and coordinate the day-to-day operation of the Herts Lynx Demand Responsive Transport (DRT) service in Dacorum. This is a varied and hands-on role, responsible for ensuring the efficient delivery of services through effective driver management, customer service coordination, and fleet operations.

Key responsibilities include:

• Line management and support of DRT drivers, promoting high standards of performance, safety, and customer service.
• Planning and coordinating driver rotas and shift patterns to ensure adequate staffing levels at all times, including cover for annual leave and unplanned absences.
• Managing and resolving complex operational and logistical challenges to maintain service reliability and efficiency.
• Using digital transport management systems to optimise vehicle schedules, routes, and customer bookings.
• Ensuring vehicle maintenance programmes are adhered to and working closely with the Fleet Management Team to arrange repairs, servicing, and vehicle inspections as required.
• Acting as the main point of contact for customer service enquiries, monitoring shared inboxes, responding to customer queries by telephone and email, and assisting with booking requests when necessary.

The DRT Fleet Co-ordinator plays a vital role in the success and continued growth of Herts Lynx, helping to deliver an accessible, reliable, and sustainable transport service for local communities. This position would suit a confident and proactive individual who can use their initiative, communicate effectively, and perform well in a fast-paced operational environment. Through this role, you will contribute to creating a cleaner, greener, and more sustainable Hertfordshire.

• Experience of supporting, supervising, or managing staff within an operational environment.
• Strong problem-solving skills, with the ability to make effective decisions in a fast-paced and challenging operational setting.
• Excellent written and verbal communication skills, with the ability to engage professionally with a wide range of customers, service users, and colleagues.
• Ability to work effectively both independently and as part of a team.
• Confident and proficient in the use of technology and digital systems.
• Strong organisational skills, with the ability to manage competing priorities and meet deadlines.
• Excellent time management skills and attention to detail.
• Full UK driving licence (D1 entitlement desirable).

• Hold a valid D1 minibus driving licence.
• Experience of working in a fast-paced environment, managing multiple priorities and responding effectively to changing operational demands.
• Experience of delivering high levels of customer service and handling customer enquiries or complaints.
• Previous experience of scheduling, rota planning, or resource allocation.

lications from candidates who currently reside in the UK…