Dispatcher, Transportation

Location: Town of Texas

## Dispatcher Apply:
Work From Home Texas:
Full time:
Posted 3 Days Ago:
REQ
15329

MTM is looking for
** Dispatchers
* * to join our team. This will be a work-from-home position, but certain requirements must be met by the state that you live in.  
** Hourly Rate:** $16.00/hr
** Shifts Offered:
** Varied - 1st shift and 2nd shift (including some weekend availability)  
** What will your job look like?
** The Dispatcher is responsible for the day-to-day routing of third-party transportation vendors and trip operations. The Dispatcher works to assure safe, cost effective, and on-time performance of third-party transportation providers and drivers.  
** What you'll do:
*** Assign same day and urgent trips to third party transportation providers
* Organize and route trips based on schedule and location to ensure optimal fleet performance
* Provide assistance to transportation providers and drivers with issues related to trip performance
* Document and report provider no shows or on-time-performance issues
* Inform transportation providers of any new trips that occur
* Establish and maintain effective communication with transportation providers
* Provide feedback to leadership and Fleet Management on transportation providers performance
* Monitor on-road provision of service for quality and on-time-performance
* Route and Schedule next day and future trips to third party transportation providers daily for assigned region
* Route and schedule trips to transportation providers to ensure vehicle resources are used most efficiently and effectively to meet demand
* Communicate and escalate issues with unscheduled trips as appropriate
* Other duties as assigned  
** What you'll need:
***** Required

Education and Experience
**** High School Diploma or G.E.D.
* Must reside in an approved state
* 1+ year of call center experience
* 6+ months of customer service experience  
**
* Skills:

**** Ability to maintain a high level of confidentiality
* Excellent communication and interpersonal skills
* Knowledge of GPS and GIS systems preferred
* Good organizational skills
* Detail oriented
* Ability to meet deadlines and complete work in a timely manner
* Skilled in the use of computers, including Microsoft Word, Excel and other Microsoft applications
* Must be able to demonstrate effective use of scheduling software, two-way radio communication and data analysis skills
*** Even better if you have...
**** 2+ years in transportation routing, dispatching, and scheduling expertise preferred
* 1 year experience working with the applicable transit scheduling system preferred  
*
* What’s in it for you:

*** Health and Life Insurance Plans
* Dental and Vision Plans
* 401(k) with a company match
* Paid Time Off and Holiday Pay
* Maternity/Paternity Leave
* Birthday Holiday
* Casual Dress Environment
* Tuition Reimbursement
* MTM Perks Discount Program
* Leadership Mentoring Opportunities  At MTM, we believe that taking care of our employees—and the people they love—is the foundation of a healthy, thriving organization. That’s why we’re proud to offer a comprehensive, people‐first  benefits program designed to support every stage of your wellness journey  
** Equal Opportunity

Employer:

** MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.