Trip Support Specialist - Aviation

At World Fuel, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

Trip Support Specialist I - Aviation

Location:

Webster, TX (Remote)

Schedule:

24/7 operation with rotating shifts, including nights, weekends, and holidays

Compensation: $19-$23/hour DOE + bonus potential

Keep Global Aviation Moving At World Fuel, we support some of the world's most complex and demanding aviation operations. Every day, our team helps commercial, military, and business aviation customers execute missions across the globe by ensuring they have the permits, services, logistics, and operational support required for success.

As a Trip Support Specialist I, you will play a critical role in coordinating international flight operations and serving as a trusted partner to flight crews, operators, and customers worldwide. This is a fast-paced position that combines aviation operations, customer service, logistics, and real-time problem solving.

Whether supporting a business jet crossing multiple countries or assisting military and commercial flight operations, you'll help ensure every trip is executed safely, efficiently, and seamlessly.

What You'll Do Coordinate Global Flight Operations Support international and domestic flight operations by arranging and managing:

Airport ground handling services

Landing and overflight permits

Airport slots and aircraft parking

Customs, immigration, and regulatory requirements

Hotel accommodations for flight crews

Ground transportation arrangements

Real-time flight following and operational updates

Deliver Outstanding Customer Service Serve as a primary point of contact for assigned customers

Build strong relationships through proactive communication and operational expertise

Respond quickly to schedule changes, operational challenges, and customer requests

Ensure trips are executed accurately and efficiently from planning through completion

Provide solutions in time-sensitive situations while maintaining exceptional service standards

Manage Aviation Logistics Create and maintain trip records within company operating systems

Prepare customer quotations, cost estimates, and operational documentation

Coordinate with airports, government agencies, international vendors, and service providers worldwide

Track trip progress and proactively communicate updates

Ensure accurate operational and billing documentation

Support Flight Planning Activities Depending on the customer segment supported, responsibilities may include:

Assisting with flight planning and route analysis

Monitoring weather conditions and operational impacts

Providing weather briefing support

Utilizing flight planning platforms and aviation operational tools

Communicating route, permit, and operational requirements to customers and crews

What We're Looking For

Required Qualifications Bachelor's degree in Aviation, Aeronautics, Aviation Management, or a related field preferred0-2 years of aviation industry experience, or equivalent aviation education and training

Strong customer service and communication skills

Excellent organizational and time management abilities

High attention to detail and accuracy

Ability to prioritize multiple tasks in a fast-paced environment

Strong problem-solving and decision-making skills

Comfortable working independently and collaboratively within a team environment

Preferred Experience Experience in one or more of the following areas is a plus:

Flight planning

Flight dispatch support

Airport operations

Business or corporate aviation

Commercial aviation operations

Military aviation operations

Global trip support

Aviation customer service

Weather briefing services

Technical Skills

Experience with any of the following is preferred:

PPS8

Air Inc.

Navblue Microsoft Office Suite Flight planning software

Aviation weather platforms

Aviation operational systems

What Makes You Successful You are someone who:

Thrives in a dynamic, fast-paced operational environment

Enjoys solving complex logistical and operational challenges

Maintains composure and professionalism under pressure

Can effectively manage multiple trips and competing priorities simultaneously

Communicates clearly and…